In-Store Service & Pickup Concierge

Brobston Group; New York (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Brobston Group in New York, NY is seeking a friendly Service Associate to ensure a quick, seamless in-store experience for customers and colleagues. You will manage the in-store service hub, assist with Buy Online Pick-up in Store orders, easy returns, provide tourism information, and help schedule in-store services.

This role emphasizes strong communication, teamwork, and the ability to adapt to a fast-paced retail environment.

Qualifications

• High school diploma or equivalent; no experience required.
• Strong interpersonal and communication skills.
• Adaptable, resourceful, and able to work independently and as part of a team.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and lift up to 25 pounds.

Responsibilities

• Greet and engage customers with friendly service.
• Assist customers with Buy Online Pick-up in Store orders and easy returns.
• Provide tourism information and facilitate appointments for in-store services.
• Use store technology and participate in merchandising and operational tasks.

Skills

Interpersonal skills

Communication skills

Adaptable

Resourceful

Team spirit

Education

High School Diploma

Job description

Brobston Group in New York, NY is seeking a friendly Service Associate to ensure a quick, seamless in-store experience for customers and colleagues. You will manage the in-store service hub, assist with Buy Online Pick-up in Store orders, easy returns, provide tourism information, and help schedule in-store services.

This role emphasizes strong communication, teamwork, and the ability to adapt to a fast-paced retail environment.