Customer Experience Specialist — In-Store & Online

Brobston Group; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Brobston Group in New York is seeking a friendly retail associate to guide customers through a welcoming shopping experience in-store and online, sharing product knowledge and driving sales.

You will build lasting client relationships, assist with merchandising, fulfill orders, maintain merchandise standards, and help with floor and fitting room upkeep in a fast-paced environment, and be available to work a flexible retail schedule, including days, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Ability to read and interpret instructional documents.
• Availability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Ability to stand and walk for extended periods, use computers and handheld equipment, and frequently lift or move up to 25 pounds.

Responsibilities

• Create an easy, seamless, and enjoyable in-store and online experience.
• Build and cultivate customer relationships and drive sales using technology.
• Participate in merchandising and operational tasks, including fulfillment, merchandise standards, and floor and fitting room upkeep.

Skills

Customer service

Merchandising

Tech-assisted selling

Education

High school diploma or equivalent

Tools

Handheld devices

Job description

Brobston Group in New York is seeking a friendly retail associate to guide customers through a welcoming shopping experience in-store and online, sharing product knowledge and driving sales.

You will build lasting client relationships, assist with merchandising, fulfill orders, maintain merchandise standards, and help with floor and fitting room upkeep in a fast-paced environment, and be available to work a flexible retail schedule, including days, evenings, weekends, and holidays.