In-Store Mobile Solutions Specialist

T-MOBILE USA, Inc.; Jacksonville (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock grants

Paid time off

Tuition assistance

Job summary

A leading telecommunications company seeks a Mobile Associate in Jacksonville, Florida. Responsibilities include engaging customers in a busy retail environment, utilizing digital tools, and providing wireless solutions. Candidates should have a High School Diploma or GED and 6 months of customer service experience. The position offers an hourly base pay of $18.00 with training pay and benefits such as medical insurance, a 401(k) plan, and discounts on mobile services.

Qualifications

• Minimum 6 months of customer service and/or sales experience, preferably in a retail environment.
• At least 18 years of age and legally authorized to work in the USA.

Responsibilities

• Proactively engage with customers in a busy retail setting using digital tools.
• Leverage digital self‑serve tools during customer interactions, recommending solutions.
• Build relationships with leadership and teams to enhance customer experience.

Skills

Customer satisfaction focus

Team building

Competitive drive

Education

High School Diploma or GED

Job description

A leading telecommunications company seeks a Mobile Associate in Jacksonville, Florida. Responsibilities include engaging customers in a busy retail environment, utilizing digital tools, and providing wireless solutions. Candidates should have a High School Diploma or GED and 6 months of customer service experience. The position offers an hourly base pay of $18.00 with training pay and benefits such as medical insurance, a 401(k) plan, and discounts on mobile services.