In-Store Merchandising & Guest Experience Associate

Macy's; Kailua (HI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health and wellness coverage

401(k) match

Paid time off

Eight holidays

Learning & leadership development

Merchandise discounts

Employee Assistance Program

Volunteer opportunities

Career advancement opportunities

Job summary

Macy’s is seeking a Merchandising Colleague (Front of House) to deliver a seamless in‑store experience, manage merchandise placement, and maintain visually appealing, shoppable displays. You will greet customers, assist with inquiries, and support pricing accuracy while upholding a positive atmosphere and loyalty program benefits.

Responsibilities include updating floor layouts, aiding teamwork across departments, and striving to meet daily sales goals, with emphasis on hospitality and product

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Effective communication with customers, co‑workers, and supervisors.
• Understanding of policies and safety rules in English.
• Ability to connect with customers and help the store reach sales goals.
• Create a welcoming environment and foster conversations.
• Product knowledge to guide features and choices.
• Open credit accounts and share loyalty benefits.
• Use of point‑of‑sale technology and digital tools to streamline transactions.
• Collaborate across teams to drive sales and elevate the customer experience.
• Able to meet daily sales goal challenges.

Responsibilities

• Begin each day energized, greet teammates, and prepare the sales floor.
• Support visual merchandising by updating mannequins and displays.
• Engage customers with warm welcomes, eye contact, and active listening.
• Keep floor and fitting rooms open, update signs, replenish merchandise.
• Share loyalty program benefits and ensure customers have what they need.
• Collaborate across teams to wrap up tasks and prepare for tomorrow.
• Foster a culture of service, honesty, care, and collaboration.
• Strive for excellence by improving daily and achieving sales goals.

Skills

Flexible availability

Effective communication

English proficiency

Customer service

Sales orientation

Product knowledge

POS usage

Team collaboration

Credit accounts

Tools

POS systems

Job description

Macy’s is seeking a Merchandising Colleague (Front of House) to deliver a seamless in‑store experience, manage merchandise placement, and maintain visually appealing, shoppable displays. You will greet customers, assist with inquiries, and support pricing accuracy while upholding a positive atmosphere and loyalty program benefits.

Responsibilities include updating floor layouts, aiding teamwork across departments, and striving to meet daily sales goals, with emphasis on hospitality and product