In-Store Luxury Home Experience Specialist

Wayfair; West Palm Beach (FL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical benefits

Employee discount

Job summary

Wayfair’s Perigold team in West Palm Beach seeks a Customer Experience Associate to deliver exceptional service across in-person, phone, and email channels. You will assist customers with orders, product details, and showroom navigation while coordinating with logistics and product teams to resolve issues.

The role emphasizes communicating product knowledge, maintaining store appearance, and collecting customer feedback to drive improvements.

Qualifications

• 1 year experience in a customer service setting, preferably retail.
• Experience interacting directly with customers and resolving issues.
• Experience building customer relationships and handling multiple inquiries.

Responsibilities

• Provide excellent customer service through phone and email.
• Assist customers with order tracking, product information, and general inquiries.
• Collaborate with departments to resolve order issues and ensure timely delivery.
• Relay customer feedback to leadership for continuous improvement.

Skills

Customer service

Communication

Problem solving

Time management

Job description

Wayfair’s Perigold team in West Palm Beach seeks a Customer Experience Associate to deliver exceptional service across in-person, phone, and email channels. You will assist customers with orders, product details, and showroom navigation while coordinating with logistics and product teams to resolve issues.

The role emphasizes communicating product knowledge, maintaining store appearance, and collecting customer feedback to drive improvements.