In-Store HVAC Appointment Specialist

Coulter Services; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Coulter Services in Columbus, OH seeks an In-Store Appointment Setter to engage homeowners at retail partner locations and generate leads for residential HVAC services.

Greet shoppers, qualify needs, and schedule in-home appointments for estimates, maintenance, and indoor air quality solutions. You will accurately capture customer information and coordinate with sales and service teams to ensure smooth handoffs and follow-up.

Qualifications

• Strong communication and customer engagement skills.
• Comfort asking questions, qualifying needs, and scheduling appointments.
• Reliable, goal-oriented mindset with attention to accurate data entry.
• Professional presentation and ability to work effectively in a retail environment.
• Training provided on HVAC basics, scripts, and safety.

Responsibilities

• Greet shoppers and initiate friendly conversations.
• Qualify customers’ comfort and HVAC system needs.
• Schedule in-home appointments for estimates, maintenance, and indoor air quality solutions.
• Accurately capture and document customer information.
• Coordinate with sales and service teams to ensure smooth handoff and follow-up.
• Represent the brand professionally and work toward lead goals.

Skills

Communication skills

Customer engagement

Qualifying questions

Scheduling appointments

Data entry accuracy

Professional presentation

Job description

Coulter Services in Columbus, OH seeks an In-Store Appointment Setter to engage homeowners at retail partner locations and generate leads for residential HVAC services.

Greet shoppers, qualify needs, and schedule in-home appointments for estimates, maintenance, and indoor air quality solutions. You will accurately capture customer information and coordinate with sales and service teams to ensure smooth handoffs and follow-up.