In-Store Guest Services Specialist

Brobston Group; Palo Alto (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Brobston Group in Palo Alto seeks a friendly in-store customer service associate to help customers with purchases, pickups, returns, and store services. You will be an approachable resource, ensuring a smooth shopping experience and answering questions about local services.

The role requires excellent interpersonal and communication skills, the ability to work independently or with a team, and flexibility to cover evenings, weekends, and holidays. Prior experience is not required.

Qualifications

• High school diploma or equivalent encouraged; no experience required.
• Strong interpersonal and communication skills.
• Adaptable, resourceful, and able to work independently and as part of a team.
• Ability to work a flexible retail schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and frequently lift or move up to 25 pounds.

Responsibilities

• Greet and engage customers with genuine, friendly service.
• Assist with Buy Online Pick-up in Store orders and easy returns.
• Provide tourism information and facilitate appointments for in-store services.
• Use store technology and support merchandising and operational needs.

Skills

Interpersonal skills

Communication skills

Adaptable

Teamwork

Education

High school diploma

Job description

Brobston Group in Palo Alto seeks a friendly in-store customer service associate to help customers with purchases, pickups, returns, and store services. You will be an approachable resource, ensuring a smooth shopping experience and answering questions about local services.

The role requires excellent interpersonal and communication skills, the ability to work independently or with a team, and flexibility to cover evenings, weekends, and holidays. Prior experience is not required.