In-Store Fashion Consultant & Customer Experience

H&M; Manassas (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Staff discount

HIP incentive program

Health insurance

Job summary

H&M is seeking a Sales Advisor in Manassas, VA to deliver excellent customer service and actively sell products. You will guide customers through the store, share fashion insights, and support garment care, presentation, and back-of-house operations.

The role emphasizes collaboration with the store team to ensure a superior customer experience. You will stay up-to-date with fashion trends, maintain store standards, and participate in onboarding and training.

Qualifications

• Experience in customer service within fashion, retail or service-related industries.
• Ability to engage with customers and drive sales.
• Knowledge of current fashion trends and styling.
• Strong verbal and written communication skills.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote and sell products, explaining features and benefits.
• Engage customers with fashion trends, stories, and products.
• Promote loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively in all interactions.
• Support store management in reaching sales targets.
• Maintain garment care, refill, and store presentation.

Skills

Customer service

Fashion knowledge

Selling skills

Communication

Job description

H&M is seeking a Sales Advisor in Manassas, VA to deliver excellent customer service and actively sell products. You will guide customers through the store, share fashion insights, and support garment care, presentation, and back-of-house operations.

The role emphasizes collaboration with the store team to ensure a superior customer experience. You will stay up-to-date with fashion trends, maintain store standards, and participate in onboarding and training.