In-Store Design Advisor & Client Concierge

Serena & Lily; Newport Beach (CA); On-site; USD 33,062 - 38,572; Full time

Job summary

Serena & Lily in Newport Beach seeks Associates/Design Advisors to deliver an on-brand client experience through design-focused service. You will support sales, provide product knowledge, and collaborate with leadership to maintain an inspiring selling floor.

The role requires 1 year of retail experience, excellent communication, and comfort using a MacBook. Full-time schedules may include weekends and some holidays, with a generous benefits package designed to support professional growth and

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Responsibilities

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

Skills

Retail experience

Customer service

Communication

Design knowledge

MacBook / computer skills

Team player

Tools

Zoom

2-D rendering

3-D rendering

Job description

Serena & Lily in Newport Beach seeks Associates/Design Advisors to deliver an on-brand client experience through design-focused service. You will support sales, provide product knowledge, and collaborate with leadership to maintain an inspiring selling floor.

The role requires 1 year of retail experience, excellent communication, and comfort using a MacBook. Full-time schedules may include weekends and some holidays, with a generous benefits package designed to support professional growth and