In-Store Customer Service Pro — Loans & Payments

Select Mgmt; Twin Falls (ID); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Benefits beginning on 91st day

Job summary

Northwest Title Loans is seeking a full-time Customer Service Representative in Twin Falls, ID to assist potential borrowers and current customers with loan questions, vehicle evaluations, and account management. The role emphasizes courteous communication and adherence to company policies.

Key duties include processing loan applications, handling payments, data entry, and providing timely updates to customers.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Excellent communication skills required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication skills

Positive attitude

Detail-oriented

Education

High school diploma or equivalent

Job description

Northwest Title Loans is seeking a full-time Customer Service Representative in Twin Falls, ID to assist potential borrowers and current customers with loan questions, vehicle evaluations, and account management. The role emphasizes courteous communication and adherence to company policies.

Key duties include processing loan applications, handling payments, data entry, and providing timely updates to customers.