Loan Services & Customer Support Specialist

NorthWest Title Loans; Twin Falls (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid on-the-job training

Medical, dental, vision, and other Vol

Job summary

Northwest Title Loans in Twin Falls, ID is seeking a Customer Service Representative to assist potential borrowers and current customers with loan products, vehicle evaluations, and account management. You will maintain regular contact and ensure compliance with company policies.

This full-time in-store role requires a positive attitude, strong communication, and attention to detail. Training is provided; benefits begin after the 91st day.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Customer service

Communication

Detail-oriented

Organized

Positive attitude

Education

High school diploma or equivalent

Tools

Computer

Data entry

Job description

Northwest Title Loans in Twin Falls, ID is seeking a Customer Service Representative to assist potential borrowers and current customers with loan products, vehicle evaluations, and account management. You will maintain regular contact and ensure compliance with company policies.

This full-time in-store role requires a positive attitude, strong communication, and attention to detail. Training is provided; benefits begin after the 91st day.