In Room Dining Telephone Sales Agent

Eau Resort & Spa Palm Beach; Manalapan (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Eau Resort & Spa Palm Beach in Manalapan, FL is seeking an In Room Dining Telephone Sales Agent to deliver Forbes Five Star service and take guest orders by phone. The role requires greeting guests, answering questions, and coordinating with kitchen and servers to ensure timely fulfillment.

The ideal candidate has strong communication, basic math skills, ability to multitask, and a customer-first attitude. This full-time position includes weekend and holiday shifts and opportunities to grow

Qualifications

• Ability to clearly and effectively communicate with guests, management, and co-workers.
• Strong guest service orientation and hospitality mindset.
• Basic math and numeracy for order processing and billing.

Responsibilities

• Greet and answer incoming guest calls according to Forbes Five Star standards.
• Place guest food and beverage orders with the kitchen and coordinate with servers as needed.
• Maintain cleanliness of the office and department area at all times.
• Assist servers during down times and monitor guest needs throughout the operation.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexibility

Attention to detail

Education

High school diploma

Some college

Tools

Micros system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

In Room Dining Telephone Sales Agent

Full Time EAU RESORT AND SPA, Manalapan, FL, US

2 days ago Requisition ID: 1296

Join the Eau Resort & Spa Team! Are You Ready to Make an Impact?

We’re looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Resort & Spa , we don’t just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.

What We’re Looking For:

• A commitment to excellence and a passion for service
• A positive attitude and a collaborative spirit
• Flexibility to work weekends and holidays
• A desire to be part of a team that genuinely cares about each other and our guests

We are seeking a Telephone Sales Agent (TSA)to join our team. As a key member of the Eau Resort & Spa team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five Star resort.

The Telephone Sales Agent will be responsible for courteously greeting and answering incoming calls according to Forbes 5-Star Standards, including courteously answering guest questions and placing guest orders with the kitchen by communicating effectively. Additional responsibilities may include, but are not limited to, maintaining cleanliness of the office and department area at all times, assisting servers during down times, and assisting in monitoring the guests' needs and all phases of the operation. The ideal candidate will assume responsibility regarding guest issues when Leader is not present, requesting the assistance of other Food & Beverage Leaders if and when necessary.

We have a Full-Time position available.

This role is a flexible position (AM / PM). All candidates must be able to work weekends, holidays, and nights.

Essential Qualifications:

• Ability to clearly and effectively communicate with guests, management, and co-workers to ensure mutual understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• 0-1 years’ experience in similar position dealing with the general public and/or customer service
• High school graduate, some college.
• Restaurant service experience is recommended.
• Certification of previous training in liquor, wine and food service.
• Certification in alcoholic awareness program.
• Computer training.
• Ability to use Micros system.
• Ability to focus attention on guest needs while remaining calm and courteous.
• Ability to promote positive relations with all hoteliers within and outside of department.
• Ability to exercise good judgment and empathize with difficult guests.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to prioritize, organize and follow up.
• Ability to demonstrate attention to detail.
• Ability to suggestively sell selected food and beverage items.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to remain stationary at assigned post when specified.
• Ability to endure abundant physical movements throughout the work areas.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to relay instructions, delegate work and follow up.
• Ability to perform physical responsibilities, such as lifting and transporting items of varying weights, with or without accommodation.