In Room Dining Supervisor - Splendido, a Belmond Hotel

Belmond; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a passionate In Room Dining Supervisor for the upcoming season. This role involves leading a dedicated team to deliver exceptional dining experiences in a stunning location. Candidates should possess strong leadership skills, a commitment to high service standards, and the ability to adapt in a fast-paced environment. With a focus on personalizing guest experiences and maintaining quality, this position offers a unique opportunity to contribute to a renowned brand known for its heritage and excellence in service. Join a team that values community and inclusiveness while enjoying a range of benefits and the potential for professional growth.

Benefits

Accommodation in staff housing

Bus ticket benefit

Staff canteen access

Discovering Belmond programme

Welfare incentives based on performance

Qualifications

• Previous experience in a luxury environment is essential.
• Fluency in English and Italian; a third language is preferred.

Responsibilities

• Supervising food and beverage service in rooms.
• Anticipating guests' needs and handling complaints.
• Managing inventory and overseeing room service staff.

Skills

Effective communication

Emotional intelligence

Leadership skills

Interpersonal abilities

Attention to detail

Ability to work under pressure

Education

HACCP certification

Job description

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.

From La Terrazza - one of the most spectacular restaurants in Italy - to our new Pool Grill Restaurant and Cocktail Bar, culinary excellence is in our DNA.

We are seeking an In Room Dining Supervisor for the 2025 season to join our Room Service team.

The ideal candidate is passionate about hospitality, comfortable with challenges, and committed to providing authentic and luxurious dining experiences. They should demonstrate care, confidence, curiosity, and a sense of community.

The candidate should have exceptional taste and exemplary customer service skills.

Reporting to the Restaurant Manager, the main duties and responsibilities include:

1. Anticipating guests' needs and handling complaints to ensure an excellent and personalized room service experience.
2. Supervising and managing food and beverage service in rooms, ensuring timely and accurate delivery.
3. Personalizing the in-room bar offer.
4. Establishing good relationships with guests, handling requests and inquiries promptly.
5. Overseeing room service staff, including scheduling, training, and performance evaluations, with support from the Restaurant Manager.
6. Ensuring food and beverage quality meets hotel standards.
7. Conducting regular inspections of room service equipment and supplies.
8. Managing inventory, ordering, and stocking supplies as needed.
9. Maintaining accurate records of orders, inventory, and staff schedules.
10. Preparing performance and feedback reports.

The requirements for this role include:

1. Effective communication, emotional intelligence, and adaptability.
2. Ability and willingness to work as part of a team.
3. Drive to deliver high levels of service by anticipating and exceeding guest and colleague expectations.
4. A global perspective, treating everyone with respect and inclusiveness regardless of position or background.

Additional requirements for the Room Service Supervisor role:

1. Fluency in English and Italian; proficiency in a third language is preferred.
2. Previous professional experience in a similar role within a luxury environment.
3. Passion for service and ambition to grow professionally.
4. HACCP certification.
5. Strong leadership and team management skills.
6. Excellent communication and interpersonal abilities.
7. Ability to work under pressure and handle guest complaints effectively.
8. Attention to detail and high standards of cleanliness and presentation.

Benefits include:

1. Seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Room Service Supervisor.
2. Start date: April 2025; end date: November 2025, with potential for ongoing collaboration in subsequent seasons.
3. Salary as per CCNL + increases based on seniority and skill level (approx. €2,380 gross/month) + separate payslip for 13th, 14th month, and TFR.
4. Welfare incentives based on performance.
5. Accommodation in staff housing including breakfast.
6. Bus ticket benefit during the contract period; staff canteen access.
7. Discovering Belmond programme with complimentary hotel stays, discounted travel and dining experiences.

About Belmond:

1. Belmond has been a pioneer of luxury travel since 1976, with a portfolio across 24 countries and 46 properties. Its essence is built on heritage, craftsmanship, and authentic service, balancing history with innovation and community engagement.
2. Belmond is part of the LVMH group, a leader in luxury.
3. Belmond is committed to diversity and inclusion in the workplace.