In-Room Dining Server (Part Time) - Pendry Chicago

Montage Hotels & Resorts; Chicago (IL); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free meals

Uniforms provided

Hotel discounts

Healthcare benefits

401k with company matching

Associates events

Job summary

Pendry Chicago is seeking a Server to deliver exceptional dining experiences in a luxury setting. You will assist guests with menu selections, take orders accurately, and ensure timely service with attention to detail.

You are passionate about spirits, wine, and food, personable, and eager to learn and grow. A minimum of one year in food and beverage is required; Micros experience is a plus. Benefits include meals, uniforms, and hotel discounts.

Qualifications

• One year minimum of experience in food and beverage operations.
• Prior Micros or other systems experience is a plus.
• Luxury hotel experience is a plus.

Responsibilities

• Serve food and beverages in a professional and timely manner.
• Assist guests with menu selections and dietary questions.
• Take orders accurately and communicate special requests to the kitchen.
• Anticipate guest needs and offer dessert or coffee options.
• Promote menu items and upsell to enhance the dining experience.
• Adhere to cleaning and safety standards.
• Attend daily pre-shift meetings and follow service sequence.
• Deliver WOW moments and ensure guest satisfaction.

Skills

Spirits & wine

Guest engagement

Team collaboration

Integrity

Tools

Micros POS

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

At Pendry Chicago, It’s All Because of YOU!

Server

• Ensure food and beverages are being served in a professional and timely manner
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Adhere to all cleaning and safety standards
• Attend daily pre-shift meeting
• Consistently follow the food & beverage sequence of service with the utmost attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

Your Journey

• You are passionate about spirits, wine, and food
• You are personable and love engaging with guests
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule, including weekends and holidays
• Ability to collaborate in a team environment
• Basic communication skills
• One year minimum of experience in food and beverage operations, a plus
• Prior micros or other systems experience, a plus
• Luxury hotel experience, a plus

You Will Enjoy

• Free meals
• Free uniforms and cleaning
• Ongoing community outreach events
• Hotel discounts
• Associates’ events throughout the year
• Healthcare benefits
• 401k retirement plan with company matching

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis

At Pendry Chicago, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay range for In-Room Dining Server is $12.92 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

We offer an excellent benefits package for this role, which includes: 401[k] retirement plan with company matching, Paid Time Off (Sick Time), and hotel discounts.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.