In Room Dining Server (Part-Time)

Hei Hotels Inc.; Atlanta (GA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental programs

Vision insurance

Vacation, Sick and Holiday leave

Pet insurance

Life insurance & Disability

401(k) with matching

Employee discounts

Tuition reimbursement

Job summary

HEI Hotels and Resorts in Buckhead, Atlanta is seeking hospitality associates to deliver high-quality food and beverage service while upholding sanitation standards and guest satisfaction.

Join a team that values training, career development, and a comprehensive benefits package, including tuition reimbursement and paid time off, with opportunities to advance within our luxury hotel portfolio.

Qualifications

• Hotel/food service experience preferred.
• Strong guest communication and interruption-free service.
• Ability to lift/carry up to 100 lbs and move trays up to 30 lbs.
• Solid cash handling and transaction accuracy.
• Clear verbal and written communication with guests and staff.

Responsibilities

• Set up and deliver all food and beverage orders per company standards.
• Conduct floor sweeps and maintain sanitation guidelines.
• Set up and deliver VIP amenities for guests.
• Service hospitality suites according to event orders and procedures.
• Complete shift side work as required by operating policies.
• Respond to guest needs and feedback to ensure quality experiences.
• Report all communications to the shift supervisor.

Skills

Hotel experience

Guest communication

Lifting & moving

Cash handling

Verbal communication

Written communication

Job description

About Us

About Us Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead’s original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? Yes. Discretionary Performance Bonus Eligible? No.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Culture and Employee Value Proposition

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our love to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.