Sales & Events Coordinator (Weekends Required)

Hei Hotels Inc.; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental (Anthem Blue Cross/BC

Vision insurance (EyeMed)

Vacation, Sick & Holidays

Pet insurance (ASPCA)

401(k) with company match

Hotel room discounts

YouDecide discounts

Job summary

HEI Hotels and Resorts is seeking an administrative professional to support the sales and events teams in a Buckhead hotel location. The role requires coordinating inquiries, preparing contracts, and handling documents with a courteous, professional approach.

The candidate should have a college degree and solid experience with Microsoft Office, communications, and customer service. A flexible schedule, including weekends, is required to meet hotel needs and guest expectations.

Qualifications

• College degree required.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to input information into a computer using Microsoft Office.
• Ability to stand and/or sit and perform essential job functions for duration of shift.

Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Enter data, produce contracts, correspondence, forms, and other documents using computer software.
• Answer telephone and respond to inquiries in a clear and pleasant manner.
• Distribute documents to appropriate persons to ensure prompt processing by hotel and supplier staff.
• Assist the Sales Team in administrative functions required for effective hotel sales and management.
• Assist the Events Team with day to day planning and work with Banquets on set-ups and execution.

Skills

Customer service

Communication

Administrative skills

Microsoft Office

Education

College degree

Tools

Microsoft Office

Job description

About Us Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead’s original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement.

Essential Duties and Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
• Exercise decision making skills to direct caller’s request.
• Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
• Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
• Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
• Handle individual reservations for VIP clients.
• Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Assist the Sales Team in the administrative functions required for effective hotel sales and management.
• Assist the Events Team with day to day planning.
• Also works with Banquets on set-ups and execution.
• Flexible schedule to include weekends.

Qualifications and Skills

• Hotel experience preferred.
• Previous experience in an administrative role preferred; but not required.
• College degree required.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today!