In Room Dining Server (Part-Time)

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

Vacation and holidays

Pet insurance

Life insurance

Disability plans

401(k) matching

Hotel discounts

Job summary

HEI Hotels & Resorts is seeking a Room Service Associate at The Whitley in Buckhead to deliver food and beverage orders and ensure a memorable guest experience.

In this role you will set up orders, deliver VIP amenities, and maintain sanitation standards while coordinating with the service team. Hotel experience is preferred, and strong guest communication is essential for success.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Lifting up to 100 lbs and mobility to move items on a cart.
• Ability to transport large trays up to 30 lbs as needed.
• Strong verbal and written communication skills and adaptability.

Responsibilities

• Set up and deliver all food and beverage orders per guidelines.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders and policies.
• Complete shift side work as required by policies.
• Respond to guest needs and report to shift supervisor.
• Handle cash following company policies.
• Attend as scheduled and perform other duties as assigned.

Skills

Guest communication

Verbal communication

Written communication

Mobility

Lifting 100 lbs

Tray handling

Hospitality experience

Job description

About Us

Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead's original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Discounts through 'YouDecide' and Hotel Room Discount programs

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.