In-Room Dining Server - On Call

PHL Job Portal; Philadelphia (Philadelphia County); On-site; USD 12,000 - 18,000; Part time

Job summary

The Ritz-Carlton in Philadelphia is seeking a Guest Service Expert for a part-time role. You will set tables, coordinate with the kitchen, interact with guests, and ensure the dining experience runs smoothly. You’ll also help maintain cleanliness and uphold the brand’s Gold Standards in daily service.

Be prepared to stay active on your feet, perform light lifting, and deliver professional communication to guests and colleagues as part of a memorable luxury hospitality experience.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal and experience.
• Responsibilities include setting tables, communicating with the kitchen, interacting with guests, serving guests, and cleaning work areas and supplies.
• Ensure safety, follow company policies, uphold quality standards, and maintain professional appearance and communications.
• Role requires standing and moving for extended periods and handling light to moderate physical tasks as part of exceptional guest service.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26134939

Job Category Food and Beverage & Culinary

Location 10 Avenue of the Arts, PHILADELPHIA PA 19102, United States VIEW ON MAP (https://www.google.com/maps?q=10%20Avenue%20of%20the%20Arts%2C%20PHILADELPHIA%20PA%2019102%2C%20United%20States)

Schedule Part Time

Located Remotely? N

Position Type Non-Management

Pay Range: $10.91-$10.91 per hour

Tip Eligible: Y

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: Less than 1 year related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work,begin your purpose,belong to an amazing global team, andbecome the best version of you.