In-Room Dining Server/Busser, Extra List (On-Call) - InterContinental San Francisco

IHG Hotels & Resorts; San Francisco (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free medical coverage

Commuter benefits

IHG One Pass Travel Program

50% off food & beverage

Two weeks paid vacation

401(k) with match

Paid parental leave

Wellness & Sick Time

Holiday pay

Job summary

IHG Hotels & Resorts in San Francisco is seeking an on-call In-Room Dining Server to deliver exceptional service directly to guest rooms. You will manage orders from receipt to delivery, ensuring accuracy, privacy, and a memorable dining experience.

Two years in food service is required; luxury hotel experience is preferred. The role requires lifting up to 50 lbs and the flexibility to work nights, weekends, and holidays. Competitive benefits accompany this position.

Qualifications

• Minimum of two (2) years’ experience in a food server role is required.
• Previous experience in an In-Room Dining role at an upscale/luxury hotel is preferred.

Responsibilities

• Delivering food and beverage orders to guest rooms promptly, accurately, and with a friendly, professional approach.
• Providing attentive, personalized service while respecting guest privacy and the hotel’s standards for in-room dining.
• Setting up trays, tables, and in-room dining presentations to ensure orders are delivered beautifully and according to guest requests.
• Reviewing orders for accuracy, including special requests, dietary needs, and beverage selections, before delivery.
• Clearing trays, dishes, and equipment from guest rooms, guest floor hallways, and designated collection areas in a timely manner.
• Maintaining clean, organized, and fully stocked service areas, equipment, and supplies.
• Following all food safety, sanitation, and hotel procedures while minimizing waste.
• Keeping your supervisor or duty manager informed about guest feedback, service concerns, equipment issues, low supplies, or safety incidents.
• Assisting with set-up, clean-up, and other ad-hoc duties to keep the In-Room Dining operation running smoothly.

Skills

Food service

Guest service

Communication

Job description

This is an on-call role and may be scheduled 0-40 hours per week based on business need.

Truly memorable hotel experiences don’t stop at the restaurant door. As an In-Room Dining Server, you’ll bring exceptional service directly to our guests’ rooms, creating a seamless and personalized dining experience from the moment an order is received to the moment it is delivered and beyond.

Every interaction is an opportunity to make a guest’s stay more comfortable, convenient, and memorable. We’re looking for someone who is warm, attentive, and confident in delivering food and beverage service with care, professionalism, and genuine hospitality.

What You’ll Do

• Delivering food and beverage orders to guest rooms promptly, accurately, and with a friendly, professional approach.
• Providing attentive, personalized service while respecting guest privacy and the hotel’s standards for in-room dining.
• Setting up trays, tables, and in-room dining presentations to ensure orders are delivered beautifully and according to guest requests.
• Reviewing orders for accuracy, including special requests, dietary needs, and beverage selections, before delivery.
• Clearing trays, dishes, and equipment from guest rooms, guest floor hallways, and designated collection areas in a timely manner.
• Maintaining clean, organized, and fully stocked service areas, equipment, and supplies.
• Following all food safety, sanitation, and hotel procedures while minimizing waste.
• Keeping your supervisor or duty manager informed about guest feedback, service concerns, equipment issues, low supplies, or safety incidents.
• Assisting with set-up, clean-up, and other ad-hoc duties to keep the In-Room Dining operation running smoothly.

What We’re Looking For

• Minimum of two (2) years’ experience in a food server role is required.
• Previous experience in an In-Room Dining role at an upscale/luxury hotel is preferred.
• The ability to lift, push, and pull objects up to 50 lbs (23 kg), including bending, kneeling, and maneuvering service carts.
• A good grasp of reading, writing, and basic mathematics.
• Strong attention to detail and the ability to accurately handle guest orders and special requests.
• A warm, welcoming personality with excellent communication and interpersonal skills.
• The ability to work independently while remaining a dependable member of the hotel team.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Knowledge of food safety and responsible alcohol service requirements, with compliance with all applicable local laws and regulations.
• A professional appearance and a genuine desire to create memorable guest experiences.

Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco

The hourly rate of pay for this role is $20.47.

We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities.

Eligible colleagues enjoy:

• FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef-prepared meals in our Colleague Dining Room.
• Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
• Wellness and Sick Time accrued each pay period based on the number of hours you work.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world's leading hospitality companies.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.