Housekeeper/Room Attendant ($34.76/hr.) - InterContinental San Francisco

InterContinental Hotels Group; San Francisco (CA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

FREE medical coverage

Complementary chef-prepared meals

Commuter Benefits Program

IHG One Pass Travel Program

50% off food and beverage

BenefitHub discounts

Two weeks paid vacation

Job summary

InterContinental San Francisco is hiring a Room Attendant to maintain pristine guest rooms and public spaces, ensuring an exceptional guest experience. You will clean, refresh, and present rooms to the highest standards, assist guests, and report any maintenance needs.

A physically active role with lifting up to 50 lbs is required, plus the ability to work evenings, weekends, and holidays. Competitive pay and strong benefits are provided.

Qualifications

• A minimum of one year in the same or similar role.
• Ability to perform a physically active role, standing most of the day.
• Ability to lift up to 50 lbs (23 kg) and push/pull heavy items.
• Flexible scheduling including evenings, weekends, and holidays.

Responsibilities

• Clean, refresh, and present guest rooms and suites to high standards to create a great guest experience.
• Assist guests with requests and provide directions as needed.
• Inform supervisor of room status and report maintenance needs promptly.
• Follow safety procedures and wear PPE when required.
• Monitor supplies and amenities while minimizing waste.
• Log and safely store lost-and-found items according to hotel procedures.
• Wear uniform professionally and represent the hotel with pride.
• Collaborate with housekeeping and other departments to deliver excellent service.
• Assist with deep-cleaning and turndown service as needed.
• Support the team with additional duties and special projects.

Job description

At InterContinental San Francisco, every guest deserves an exceptional experience.As a Room Attendant, you'll help create a fresh, welcoming space where guests can relax, recharge, or catch up on work after a busy day. Your attention to detail and commitment to cleanliness will ensure every room feels comfortable, inviting, and memorable.

What You'll Do

• Ensure guest rooms and suites are cleaned, refreshed, and presented to the highest standards, creating an exceptional experience for every guest.
• Deliver thoughtful service by assisting guests with requests, such as providing amenities or offering directions.
• Keep your supervisor informed of room status and promptly report any maintenance or repair needs.
• Follow all safety procedures and wear appropriate personal protective equipment (PPE) when required.
• Monitor and replenish housekeeping supplies and guest amenities while minimizing waste.
• Report, log, and safely store all lost-and-found items in accordance with hotel procedures.
• Wear your uniform professionally and represent the hotel with pride.
• Work collaboratively with housekeeping colleagues and other hotel departments to deliver outstanding guest service.
• Assist with deep-cleaning projects and turndown service as needed.
• Support the team with additional duties and special projects as assigned.

What We're Looking For

We're looking for someone who takes pride in their work, enjoys staying active, and is committed to providing outstanding service.

You’ll have:

• A minimum of one year in the same or similar role.
• The ability to perform a physically active role, spending most of the day on your feet.
• The ability to regularly lift up to 50 lbs. (23 kg) and push or pull heavy equipment or objects.
• The flexibility to bend, kneel, reach, and perform repetitive cleaning tasks.
• Basic literacy and numeracy skills, including reading, writing, and simple math.
• A flexible approach to scheduling, including availability to work evenings, weekends, and holidays as needed.
• A positive attitude, strong attention to detail, and the ability to work both independently and as part of a team.

Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco

The hourly rate of pay for this role is $26.07 to $34.76.

We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:

• FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef-prepared meals in our Colleague Dining Room.
• Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
• Wellness and Sick Time accrued each pay period based on the number of hours you work.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world's leading hospitality companies.