In Room Dining Server

Highgate Hotels, LP; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking an In Room Dining Server for The Joule Dallas. This hourly role involves receiving orders, preparing and delivering items to guestrooms with attentive service and courtesy.

You will stock, assist the kitchen, and ensure guest satisfaction in a fast-paced luxury hotel environment. Applicants should have a High School diploma or equivalent and excellent communication skills, with the ability to multitask, prioritize, and maintain a friendly demeanor while lifting up to

Qualifications

• High School diploma or equivalent is preferred.
• Must communicate effectively with guests and colleagues.
• Must multitask and prioritize tasks to meet deadlines.
• Maintain a friendly and warm demeanor at all times.
• Physical ability to lift and move objects up to 50 lbs as needed.

Responsibilities

• Prepare station for service and stock needed supplies.
• Take guest orders and deliver meals to guestrooms or dining areas.
• Set trays and tables according to standards.
• Ensure timely delivery and communicate with kitchen and supervisor.
• Check VIP lists and relay special requests to kitchen.
• Answer phones in a courteous, professional manner.
• Handle guest requests and resolve issues with management guidance.
• Maintain cleanliness and safety in service areas.
• Provide up-sell opportunities with menu knowledge.

Skills

Communication

Multitasking

Customer service

Listening

Teamwork

Education

High School diploma or equivalent

Job description

In Room Dining Server

Requisition ID: 2026-82240

Category: Food and Beverage

Job Location: US-TX-Dallas

Property: The Joule

Pay Class: Full Time

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.

Overview

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

Responsibilities

• Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list, and communicate orders to the kitchen and the next room service shift.
• Set trays and tables according to established standards.
• Deliver orders according to established standards.
• Retrieve trays on a timely basis.
• Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
• Prepare and deliver amenities. Replenish as needed.
• Call all guests before delivery of order.
• Perform opening and closing duties according to established side work checklist.
• Have a thorough knowledge of menus and current specials and up-sell items to guests.
• Assist order taker in the answering of the telephone while maintaining the established standards.
• Communicate guest needs to proper department.
• Handle guest's complaints and communicate to management.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.