In Room Dining Server

Highgate Hotels, LP; Fort Worth (TX); On-site; USD 16,531 - 24,796; Part time

Job summary

Highgate Hotels, LP is seeking an In Room Dining Server for The Crescent Hotel Fort Worth. Responsibilities include receiving and delivering guest orders in an efficient and courteous manner. Ideal candidates should have a High School diploma or related experience in the hospitality industry.

Your ability to communicate effectively and multitask will contribute to overall guest satisfaction.

The role requires preparation of workstations, processing orders, and ensuring that all items delivered meet quality standards.

Qualifications

• Preferred experience in a hotel or related field.
• Ability to communicate effectively with employees and guests.
• Must be able to lift and carry items up to 50 pounds.

Responsibilities

• Prepare and stock work areas for service.
• Communicate orders to the kitchen.
• Deliver food and beverages to guests in a courteous manner.

Skills

Effective communication

Multitasking

Customer service

Education

High School diploma or equivalent

Job description

In Room Dining Server

Requisition ID: 2026-78882

Category: Food and Beverage

Job Location: US-TX-Fort Worth

Property: The Crescent Hotel Fort Worth

Compensation Type: Hourly

Company: Highgate Hotels

Website: www.highgate.com

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Overview

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

Responsibilities

• Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list, and communicate orders to the kitchen and the next room service shift.
• Set trays and tables according to established standards.
• Deliver orders according to established standards.
• Retrieve trays on a timely basis.
• Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
• Prepare and deliver amenities. Replenish as needed.
• Call all guests before delivery of order.
• Perform opening and closing duties according to established side work checklist.
• Have a thorough knowledge of menus and current specials and up-sell items to guests.
• Assist order taker in the answering of the telephone while maintaining the established standards.
• Communicate guest needs to proper department.
• Handle guest's complaints and communicate to management.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.