In Room Dining - Minibar Attendant

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision Insurance

401K

Complimentary shift meal

Employee discount card

Educational assistance

Career growth opportunities

CSR involvement

Job summary

Fairmont Austin is seeking a hospitality-minded team member for our In Room Dining department. Reporting to the In Room Dining Manager, you will deliver professional service, assist with guest requests, and help maintain high standards across in-room dining operations.

Ideal candidates bring prior service experience, strong communication, and reliability. This on-site role offers opportunities to grow within a luxury property and contribute to a world-class guest experience.

Qualifications

• Prior service experience is an asset.
• POS system experience is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues without constant supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Collect in-house guest and arrival lists for the day.
• Record any mini-bar items used to ensure accuracy in billing.
• Ensure in room service-ware items are clean and as per standards.
• Restock all mini-bar items in fridge prior to guests’ arrival and during their stay.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Skills

Service experience

POS experience

Communication skills

Interpersonal skills

Reliability

Working under pressure

Team player

Tools

POS System

Job description

Your team and working environment

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Accor is far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Collect in-house guest and arrival lists for the day
• Record any mini-bar items used to ensure accuracy in billing
• Ensure in room service-ware items are clean and as per standards
• Restock all mini-bar items in fridge prior to guests’ arrival and during their stay
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

What Is In It For You

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

• Previous service experience an asset
• Previous Point of Sale System experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow Colleagues without constant supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs.
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V