In-Room Dining Expert — Five-Star Guest Service

BENCHMARK; Cincinnati (OH); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Free Parking

Free Monthly Bus Pass

Job summary

The Lytle Park Hotel, Autograph Collection, in Cincinnati, is seeking a passionate In-Room Dining Server to deliver five-star in-room dining experiences. You will know the menu, assist with recommendations, and ensure timely presentation while handling payments accurately.

We offer a base pay of $9.00 per hour plus tips, with free parking or a free monthly bus pass, and a supportive team at Pyramid Global Hospitality committed to exceptional service.

Qualifications

• Passionate hospitality professional with strong service mindset.
• Strong knowledge of guest experience and five-star service attitude.

Responsibilities

• Full knowledge of all menu items, including beverages, and ability to make recommendations.
• Answer incoming calls, take guest orders (room number, party size) and quote delivery times.
• Set up and deliver orders per standards of service; use guest name in interactions.
• Close all checks with payment method and proper closing procedures.
• Retrieve used In-Room Dining trays and keep station clean.
• Stock all supplies in the In-Room Dining station and communicate needs to management.
• Provide the highest service standards and meet guest requests with an "exactly like nothing else" attitude.
• Adhere to cash handling procedures and tip reporting.
• Complete other tasks as assigned by the Manager.

Job description

The Lytle Park Hotel, Autograph Collection, in Cincinnati, is seeking a passionate In-Room Dining Server to deliver five-star in-room dining experiences. You will know the menu, assist with recommendations, and ensure timely presentation while handling payments accurately.

We offer a base pay of $9.00 per hour plus tips, with free parking or a free monthly bus pass, and a supportive team at Pyramid Global Hospitality committed to exceptional service.