In Room Dining Coordinator (PM)

Pier Sixty Six; Fort Lauderdale (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Culture that respects you

Job summary

Pier Sixty-Six Resort in Fort Lauderdale, FL invites applications for an In-Room Dining Coordinator. You will greet guests, take orders, and deliver food and beverages with Forbes Five-Star service standards, ensuring guest satisfaction and accurate billing.

You will coordinate with Culinary and Service teams to provide memorable experiences and maintain menu knowledge. The role emphasizes guest-centric service, seamless communication with Front Office and Housekeeping, and daily administrative

Responsibilities

• Greet guests, take orders, serve food and beverages, and check on guest satisfaction.
• Use Forbes Five-Star service standards to ensure accuracy and timely delivery of orders.
• Enter guest orders into the POS system and manage billing with correct folio association.
• Coordinate with Culinary and Service teams to ensure timely execution of orders.
• Maintain up-to-date knowledge of In-Room Dining offerings, ingredients, and dietary accommodations.
• Communicate guest preferences, dietary restrictions, and VIP instructions to relevant departments.
• Support daily In-Room Dining operations and prepare departmental reports.

Job description

Overview

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state‑of‑the‑art facilities, a first‑class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well‑being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

Position Summary

We currently have an opportunity for a well‑rounded and seasoned In Room Dining Coordinator to join our Pier Sixty‑Six Resort team! You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Responsibilities

• Order Taking & Accuracy: Answer incoming guest calls promptly and professionally, take food and beverage orders in accordance with Forbes Five-Star service standards, repeat orders back to guests to confirm accuracy, and communicate estimated delivery times.
• POS & Billing: Accurately enter guest orders into the point-of-sale (POS) system, ensure charges are posted to the correct guest folio or account, and process all transactions in accordance with hotel accounting procedures and established controls.
• Kitchen Coordination: Communicate guest orders and special requests promptly to the Culinary team, verify order receipt, and coordinate with service Team Members to ensure accurate and timely delivery.
• Guest Experience: Provide personalized and professional guest interactions, anticipate guest needs, accommodate special requests, address concerns promptly, and maintain consistent service standards throughout the guest experience.
• Menu Knowledge: Maintain comprehensive and current knowledge of all In-Room Dining food and beverage offerings, including ingredients, preparation methods, pricing, dietary accommodations, allergens, and menu changes.
• Standards Compliance: Follow all departmental policies and procedures, food safety and sanitation requirements, hotel accounting standards, and Forbes Five-Star hospitality service expectations.
• Coordinate daily In-Room Dining activities to ensure efficient communication between guests, Culinary, and service Team Members.
• Monitor incoming orders and follow up on preparation and delivery progress to ensure established delivery times are met.
• Ensure guest preferences, dietary restrictions, special requests, and VIP instructions are accurately communicated to the appropriate departments.
• Assist with maintaining accurate guest order records, billing documentation, and departmental reports.
• Monitor the In-Room Dining telephone line and ensure all calls are answered promptly and courteously.
• Communicate effectively with Front Office, Housekeeping, and other departments to coordinate guest requests and resolve service-related issues.
• Handle guest inquiries and complaints professionally, escalating concerns to management when appropriate.
• Assist with maintaining menus, order-taking materials, departmental forms, and operational supplies.
• Maintain the organization and cleanliness of the In-Room Dining office and assigned work areas.
• Support the In-Room Dining Manager and Supervisor with daily administrative and operational responsibilities.
• Perform additional duties as assigned by management.

Additional Duties & Responsibilities

• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line and front of the house employees.
• Practice effective listening: (seek to understand)
• Perform rela