In Room Dining Coordinator

KemperSports, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Streamsong Resort in Streamsong, Florida, is seeking a courteous Room Service Attendant to take and relay guest orders with attention to detail, timeliness, and accuracy. You will communicate daily specials, confirm delivery times, and ensure guest satisfaction while adhering to policy and cash handling rules.

Responsibilities include expediting orders to the kitchen, processing guest checks, and performing shift-side work.

Qualifications

• Ability to read, write and communicate in English.
• One year of related hospitality experience preferred but not required.
• Strong communication and hospitality skills with guests and team.

Responsibilities

• Take room service orders from guests, including daily specials and delivery times.
• Expedite orders to kitchen staff and assign room service deliveries.
• Process guest checks and perform cash handling per policies.
• Complete shift side work and uphold hotel operating procedures.
• Respond to guest needs and report issues to supervisor to ensure quality experience.
• Perform special projects if assigned.

Skills

English communication

Hospitality experience

Cash handling

Multi-line phone system

Job description

Streamsong Golf Resort
Streamsong, FL 33834, USA

Description

Receive, record, and expedite all Room Service orders while ensuring quality service, guest satisfaction and the achievement/maintenance of IHR standards and profit maximization.

Essential Functions:

• Take all room service orders communicating with guest’s daily specials, estimated time of arrival, cash in advance/room charge policy, in accordance with policies and procedures to ensure top quality customer service.
• Expedite orders to kitchen staff and assign room service orders for delivery to staff.
• Process guest checks and perform all cash handling responsibilities in accordance with IHC policies and procedures.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.

Non-Essential Functions:

• Perform special projects and other responsibilities as assigned.
• Participate in task forces and/or committees as required.

Knowledge and Skills:

Education: Ability to read, write and communicate in English.

Experience: One year of employment in a related field with this company or other organization(s) preferred but not required.

Skills and Abilities: Communication and hospitality skills. Ability to speak in language understood but guests and coworkers. Ability to operate computer terminal, cash register and multi-line telephone system.

Property Description:

Streamsong ® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com .

KemperSports Management is an Equal Opportunity Employer

KemperSports participates in E-Verify with the Department of Homeland Security.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.