Resort Services Supervisor

Streamsong-Resort; Bowling Green (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Streamsong Resort in Streamsong, FL seeks a Resort Services professional to supervise daily operations, train staff, and manage rates, inventories, and strategies to maximize occupancy, revenue and guest satisfaction.

The role emphasizes staff development, workflow optimization, and maintaining data records to ensure department goals are met within budgeted metrics. A high school diploma or GED is required, with strong telephone and sales abilities valued.

Qualifications

• High school diploma or GED; further education desirable.
• Data entry and telephone experience helpful.
• Strong telephone negotiation and guest service skills.

Responsibilities

• Assist the Resort Services Manager to train, schedule, monitor shop sales techniques of Resort Service Specialists and provide feedback for excellent customer service.
• Implement and maintain procedures for block and coding of rooms, deposits, no-show billing and disputes; compile reports to meet revenue goals.
• Supervise daily operations of the Resort Services area to ensure policy compliance and maintenance of equipment.
• Monitor and communicate inventory levels and room rate restrictions to maximize occupancy and revenue.
• Oversee maintenance of tee sheets and inventory for dining, recreation and spa.

Skills

Telephone communication

Sales ability

Computing skills

Education

High school diploma or GED

Job description

Streamsong Golf Resort
Streamsong, FL 33834, USA

Description

Supervise and monitor the daily operations, systems and programs in the Resort Services Department; communicate rates, inventories, and strategies to appropriate staff to maximize occupancy, revenue and profit goals.

Essential Functions:

• Assist the Resort Services Manager to train, schedule, monitor/ shop sales techniques of Resort Service Specialists, and provide feedback and open communication to ensure excellent customer service and high-quality scores (40%)
• Implement and/or maintain procedures for block and coding of rooms, advance deposits and no-show billing and disputes, as well as maintaining records, monitor results and compile data and reports to ensure the department meets/exceeds budgeted room nights, golf rounds, average rates and revenue goals while ensuring excellent customer service. (20%)
• Supervise the daily operations of the Resort Services area to ensure compliance and consistency with policies, procedures, sales programs and techniques, as well as maintenance of equipment. (20%)
• Monitor, update and communicate inventory levels and room rate restrictions to maximize room occupancy and revenue (10%)
• Oversee and ensure maintenance of tee sheets, as well as inventory for dining, recreation and spa. (10%)

Knowledge and Skills:

Education: A high school diploma or GED equivalent. Further education is desirable.

Experience: Previous data entry and telephone experience is helpful.

Skills and Abilities: Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests. Ability to operate a computer.

Property Description

Streamsong Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com .

KemperSports Management is an Equal Opportunity Employer

KemperSports Management participates in E-Verify with the Department of Homeland Security

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.