Front Desk Agent

Streamsong Resort; Bowling Green (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Streamsong Resort is seeking a friendly Front Desk Clerk to check guests in and out, assign rooms, and handle reservations at the Streamsong, FL property. You will respond to inquiries, manage cancellations, and assist guests with local information and services in a professional manner.

Applicants should have basic computer and reservations-system skills and be able to read and speak English; a second language is preferred. Some evening and weekend availability is expected.

Qualifications

• 3 months to 1 year of related hotel experience.
• Ability to operate computer equipment and the reservations system.
• Ability to read and speak English; second language preferred.

Responsibilities

• Check-in and check-out guests and respond to inquiries in a courteous manner.
• Handle guest registration and room assignments, accommodating special requests.
• Pre-register, block reservations and manage same-day or future reservations.
• Process payments and verify cash handling procedures.
• Resolve guest complaints and assist with hotel services and directions.
• Audit, balance, and report on front desk revenue and statistics.

Skills

Front desk operations

Reservations system

English language

Second language

Tools

Reservation system

Job description

Streamsong Golf Resort
Streamsong, FL 33834, USA

Description

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

Essential Functions:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins and check-outs in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Audit, balance, and report on all outlets (e.g. restaurants, banquets, room service, golf shop, rooms, front desk) cash and credit operations to include but not limited to settling credit cards, verifying user cash data, house account charges, postings, etc. and reset all registers to ensure accurate, timely information. (20%)
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, to ensure accuracy and verify proper cash handling procedures are followed. (20%)
• Audit, balance and prepare, verify, and report on Room statistical information to provide rooms management with a picture of how they are performing. (10%)
• Prepare and input revenue and settlement statistics for the preparation of daily reports. (20%)
• Run night audit final after insuring all revenues are in balance nightly. (10%)
• Perform the duties of a Front Desk Clerk including express checkouts. (10%)

Knowledge and Skills:

Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Interstate's services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.

About Streamsong Resort

Streamsong ® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com .

KemperSports Management is an Equal Opportunity Employer

KemperSports participates in E-Verify with the Department of Homeland Security.

Qualifications

Skills

Required

Driving

Some Knowledge

Presentation

Intermediate

Some Knowledge

Customer Service

Advanced

Greeting

Advanced

Computer Literacy

Intermediate

Customer Interaction

Advanced

Communication

Advanced

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.