Resort Services Supervisor

KemperSports, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Streamsong Resort in Streamsong, Florida is seeking a Resort Services Supervisor to oversee daily operations, systems and programs within the department.

You will work with the Resort Services Manager to train staff, monitor room blocks and pricing, and ensure excellent guest service while driving occupancy and revenue targets. Strong communication and data-entry skills are essential.

Qualifications

• High school diploma or GED is required; further education desirable.
• Experience with data entry and telephone communications is helpful.
• Strong communication skills and basic computer operation are essential.

Responsibilities

• Supervise and monitor daily operations in the Resort Services Department.
• Train, schedule and provide feedback to Resort Service Specialists.
• Maintain room blocks, deposits, no-show billing and related records.
• Monitor inventory, rates, and reporting to maximize occupancy, revenue and profit.
• Oversee tee sheets and inventory for dining, recreation and spa; ensure policy compliance.

Skills

Telephone communications

Operate a computer

Education

High school diploma or GED

Job description

Streamsong Golf Resort
Streamsong, FL 33834, USA

Description

Supervise and monitor the daily operations, systems and programs in the Resort Services Department; communicate rates, inventories, and strategies to appropriate staff to maximize occupancy, revenue and profit goals.

Essential Functions:

• Assist the Resort Services Manager to train, schedule, monitor/ shop sales techniques of Resort Service Specialists, and provide feedback and open communication to ensure excellent customer service and high-quality scores (40%)
• Implement and/or maintain procedures for block and coding of rooms, advance deposits and no-show billing and disputes, as well as maintaining records, monitor results and compile data and reports to ensure the department meets/exceeds budgeted room nights, golf rounds, average rates and revenue goals while ensuring excellent customer service. (20%)
• Supervise the daily operations of the Resort Services area to ensure compliance and consistency with policies, procedures, sales programs and techniques, as well as maintenance of equipment. (20%)
• Monitor, update and communicate inventory levels and room rate restrictions to maximize room occupancy and revenue (10%)
• Oversee and ensure maintenance of tee sheets, as well as inventory for dining, recreation and spa. (10%)

Knowledge and Skills:

Education: A high school diploma or GED equivalent. Further education is desirable.

Experience: Previous data entry and telephone experience is helpful.

Skills and Abilities: Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests. Ability to operate a computer.

Property Description

Streamsong Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com .

KemperSports Management is an Equal Opportunity Employer

KemperSports Management participates in E-Verify with the Department of Homeland Security

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.