In Room Dining Coordinator

Four Seasons; Chicago (IL); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Paid Time Off

401(k) Employer Matching

Employee Meals

Dry Cleaning for Uniforms

Job summary

Four Seasons Hotel Chicago is seeking an In Room Dining Coordinator to join our Food and Beverage team. The role focuses on delivering exceptional guest service, developing rapport with guests, and coordinating with IRD staff to ensure timely, accurate service.

As a part-time team member, you will work early mornings, evenings, weekends, and holidays, with a commitment to luxury hospitality and attention to detail in a fast-paced environment.

Qualifications

• Experience in luxury hospitality or hotel setting preferred.
• Strong multitasking and prioritization abilities.
• Ability to interact professionally with guests and colleagues.

Responsibilities

• Assist in delivering in-room dining service with accuracy and courtesy.
• Coordinate with IRD staff, servers, and kitchen to ensure smooth service.
• Maintain a clean, organized work area and uphold safety standards.
• Provide menu knowledge and assist with allergen information when needed.
• Upsell guest orders and handle guest requests promptly.

Skills

Attention to detail

Team player

Excellent communication

Guest service mindset

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About The Role

The In Room Dining Coordinator is an essential member of the Food and Beverage team dedicated to providing exceptional quality and service to our guests. The In-Room Dining Coordinator is responsible for developing a rapport with guests. This individual will maintain a friendly, courteous, and professional manner in all dealings with guests, patrons as well as other employees. Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers. Ensures guests receive responsive, professional, and gracious service at all times.

What You Will Do

• Participate in pre-shift meetings for daily updates and continuous knowledge development.
• Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• Perform tasks and projects as delegated by the leadership team.
• Execute and facilitate service in cooperation with other IRD coordinators, IRD servers, cooks, chefs, stewards, and managers.
• Facilitates communication between FOH & BOH.
• Ensures guests receive responsive, professional and gracious service at all times.
• Develops rapport with guests.
• Describe all menu features (including changes and additions).
• Answer any food and beverage related question in regards to the menu offerings and allergens.
• Use suggestive selling to upsell guest orders.
• Liaise with servers & kitchen to ensure communication at all times.
• Understand the order received from guest and communicate it thoroughly to service team.
• Assist chef in expediting food.
• Ensure that all food products are consistently prepared and served according to the standards.
• Plate & prepare small food items and accompaniments.
• Collect guest dishes upon meal completion, including breakdown and cleaning of table.
• Deliver guestroom amenities in a timely and efficient manner.
• Deliver, stock and re-stock private bars.
• Deliver miscellaneous items as requested (ice buckets, plate ware, glassware, silverware, condiments, etc.)
• Ensure timely delivery of spa related orders.
• Maintain a clean and safe environment at all times (including hot boxes, carts, guestroom floors and landings).
• Ensure timely delivery of all orders.

What You Will Bring

• 1 year of hotel experience preferred, especially in a luxury environment
• We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.
• Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork.

What We Offer

• Compensation: $25.65- $27.15 per hour
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft
• Competitive wages and Paid Time Off benefits
• 401(k) Retirement Plan and Employer Matching Program (eligibility based on hours worked)
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Schedule & Hours

• Part-Time
• Flexibility to work early mornings, evenings, weekends, and holidays as needed.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn More About Who We Are: We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Four Seasons is an Equal Opportunity, Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf