Guestroom Attendant

Four Seasons; Chicago (IL); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

401(k) with matching

Paid time off

Holiday pay

Employee discounts

Dry cleaning

Employee meals

Career development

Job summary

Four Seasons Hotel Chicago is seeking a Guestroom Attendant to maintain guest rooms and respond to housekeeping requests, ensuring guest comfort. You will work within a luxury hotel, upholding high standards and contributing to a refined guest experience.

Candidates should be fluent in English, comfortable with electronic systems and possess a passion for service. This full-time role offers a competitive benefits package and opportunities for advancement within a renowned luxury brand.

Qualifications

• Fluent English, both verbal and written.
• Ability to operate various electronic systems.
• Passion for luxury hospitality service.
• Must have strong attention to detail and problem-solving skills.
• Willing to assist across Lobby, Desk and House Attendant duties as needed.

Responsibilities

• Clean and self-inspect guestrooms as assigned, following hotel standards.
• Inspect all rooms for cleanliness, amenities, and supplies.
• Verify VIP and Special Attention rooms meet all requests and amenities.
• Respond to guest requests on the floor (e.g., extra pillows, blankets).
• Maintain tidy linen rooms and ensure equipment is clean and functional.

Skills

Fluent English

Electronic systems

Attention to detail

Team player

Problem-solving

Job description

About the Location

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the Role

We invite you to apply to join our Four Seasons Hotel Chicago team as a Guestroom Attendant! The Guestroom Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level.

What You Will Do

• Clean and self‑inspect guestrooms as assigned by management and in accordance with hotel standards.
• Inspect all rooms (vacant or dirty) checking standards of cleanliness, missing guest amenities and/or supplies.
• Inspect all VIP and Special Attention rooms very carefully ensuring that all special requests and amenities are completed.
• Receive and complete all guest requests when on the floors, i.e. extra pillow, blankets.
• Keep linen rooms tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.

What You Bring

• Candidate must be fluent in English, both verbal and written.
• Knowledge and ability to operate various electronic systems.
• Service Passion for Luxury Hospitality.
• Requires attention to detail and problem‑solving skills.
• Assists with responsibilities and duties in the absences or heavy volume in the areas of Lobby Attendant, desk Attendant and House Attendant.
• Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on an as‑need basis, in order to promote teamwork.

What We Offer

• Compensation: $25.42 - $26.92 per hour.
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay.
• 401(k) Retirement Plan including Employer Matching Program.
• Inclusive and diverse employee engagement & recognition events all year ‑round.
• Exclusive discount and travel programs with Four Seasons.
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals.
• And so much more!

Schedule & Hours

• Full Time.
• Flexibility to work early mornings, evenings, weekends and holidays.

Other Requirements

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312‑649‑2153.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf