Guestroom Attendant

Four Seasons; Chicago (IL); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

401(k) Matching

Employee Discounts

Free Dry Cleaning for Uniforms

Employee Meals

Team Engagement Events

Job summary

Four Seasons Hotel Chicago is seeking a Guestroom Attendant to maintain pristine guest rooms and respond to housekeeping requests, ensuring luxury and comfort for guests.

In this full-time role you will clean rooms, inspect cleanliness, restock amenities, and assist with guest requests while adhering to hotel standards.

The position offers hourly pay of $25.42–$26.92, plus medical, dental, vision, retirement, PTO, and employee discounts.

Qualifications

• Fluent English required for verbal and written communication.
• Experience operating electronic guestroom systems is preferred.
• Strong service mindset for luxury hospitality.
• Excellent attention to detail and problem-solving ability.
• Willingness to be a flexible, collaborative team member.

Responsibilities

• Clean guestrooms and self-inspect to hotel standards.
• Inspect rooms for cleanliness, missing amenities, and supplies.
• Ensure VIP and Special Attention rooms meet all requests.
• Respond to guest requests on the floors (extra pillows, blankets, etc).
• Keep linen rooms tidy and ensure equipment is clean and functional.

Skills

Fluent English

Electronic systems

Service mindset

Attention to detail

Team player

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About The Role

We invite you to apply to join our Four Seasons Hotel Chicago team as a Guestroom Attendant! The Guestroom Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level.

What You Will Do

• Clean and self-inspects guestrooms as assigned by management and in accordance with hotel standards.
• Inspect all rooms (vacant or dirty) checking standards of cleanliness, missing guest amenities and/or supplies.
• Inspect all VIP and Special Attention rooms very carefully ensuring that all special requests and amenities are completed.
• Receive and complete all guest requests when on the floors, i.e. extra pillow, blankets.
• To keep linen rooms, tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.

What You Bring

• Candidate must be fluent in English, both verbal and written.
• Knowledge and ability to operate various electronic systems.
• Service Passion for Luxury Hospitality
• Requires attention to detail and problem-solving skills.
• Assists with responsibilities and duties in the absences or heavy volume in the areas of Lobby Attendant, desk Attendant and House Attendant.
• Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork.

What We Offer

• Compensation: $25.42 - $26.92 per hour
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Schedule & Hours

• Full Time
• Flexibility to work early mornings, evenings, weekends and holidays.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

Career Opportunities: jobs.fourseasons.com

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn More About Who We Are: We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal