Bell Attendant

Zachry Hospitality; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Company-paid short-term and long-term

Employee assistance program

Tuition Reimbursement

And many more

Job summary

Zachry Hotels is seeking a Bell Attendant in San Antonio. You will greet guests, assist with luggage, escort guests to rooms, and explain hotel amenities while upholding luxury hospitality standards.

You’ll coordinate with Front Office and Valet teams, handle luggage logs, and respond to in-room requests with discretion—flexibility for peak times is essential for delivering exceptional service.

Qualifications

• High School Diploma or equivalent.
• Previous bell, concierge, or luxury hospitality experience preferred.
• Bilingual (English/Spanish) preferred.
• Knowledge of hotel amenities and local area attractions preferred.

Responsibilities

• Greet guests with professionalism and courtesy at arrival and departure.
• Assist with luggage handling, storage, and delivery to guest rooms.
• Escort guests to rooms and explain room features and hotel amenities.
• Provide proactive directions and local recommendations to guests.
• Recognize VIPs and special requests to deliver personalized service.
• Coordinate arrivals and departures with Front Office, Valet, and Concierge teams.
• Maintain luggage logs and organize storage areas.
• Deliver guest items and special amenities promptly and discreetly.
• Assist with in-room requests and guest service calls as needed.
• Work flexibly during peak arrival and departure times.

Skills

Customer service

Communication

Professional appearance

Physical fitness

Education

High School Diploma or equivalent

Job description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

The Monarch San Antonio – A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Overview

Bell Attendants play a key role in creating an exceptional first and last impression for guests. This position delivers personalized, anticipatory service by assisting with luggage, escorting guests, and providing knowledgeable guidance throughout the hotel, while upholding the highest luxury hospitality standards.

What You’ll Do

Guest Experience & Service Excellence

• Greet guests warmly upon arrival and departure with professionalism and courtesy.
• Assist with luggage handling, storage, and delivery to guest rooms.
• Escort guests to rooms and explain room features, hotel amenities, and services.
• Offer proactive assistance, directions, and local recommendations.
• Recognize VIPs, repeat guests, and special requests to deliver personalized service.

Operations & Coordination

• Coordinate arrivals and departures with Front Office, Valet, and Concierge teams.
• Maintain accurate luggage logs and organization of storage areas.
• Deliver guest items, packages, and special amenities promptly and discreetly.
• Support in-room requests and guest service calls as needed.
• Maintain flexibility to work peak arrival and departure times.

Professionalism & Brand Standards

• Maintain impeccable grooming, uniform standards, and professional demeanor.
• Uphold five-star service standards and hotel policies at all times.
• Protect guest privacy, security, and confidentiality.

Safety & Compliance

• Follow safety procedures when handling luggage and equipment.
• Use bell carts properly and maintain cleanliness of service areas.
• Report safety concerns, lost and found items, or guest incidents immediately.

What You’ll Bring

Required Education

• High School Diploma or equivalent required.

Preferred Experience & Skills

• Previous bell, concierge, or luxury hospitality experience preferred.
• Knowledge of hotel amenities and local area attractions preferred.
• Bilingual (English/Spanish) preferred.

Required Skills And Abilities

• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to lift, carry, and maneuver luggage up to 50 lbs.
• Ability to stand and walk for extended periods.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.