Public Benefits CSR: Help Arizonans Thrive (In-Person)

Arizona Department of Administration; Glendale (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

ASRS retirement

Paid holidays

Paid vacation and sick time

Parental Leave

Tuition Reimbursement

Rideshare and Public Transit Subsidy

Job summary

Department of Economic Security (DES) in Glendale, AZ, is hiring a Customer Service Representative 3 for the Division of Benefits and Medical Eligibility. The role involves interpreting policies, assisting with Nutrition Assistance, TANF, Medical Assistance, and other state programs, and working on-site with the public.

The position requires strong customer service skills, data entry accuracy, and the ability to communicate clearly.

Qualifications

• At least one year experience in a direct contact, customer service environment.
• Ability to work in a fast-paced, in-person setting and review/enter data in computer systems.
• Experience using self-service options and guiding customers accordingly.

Responsibilities

• Assist customers in a fast-paced face-to-face setting while reviewing and entering information in computer systems.
• Determine steps to follow in standard work to place customers in the workflow or provide assistance that resolves the inquiry.
• Provide guidance on using self-service options to customers.

Skills

Active listening

Negotiation

Problem resolution

Written communication

Time management

Organization

Google Workspace

Data entry

Job description

Department of Economic Security (DES) in Glendale, AZ, is hiring a Customer Service Representative 3 for the Division of Benefits and Medical Eligibility. The role involves interpreting policies, assisting with Nutrition Assistance, TANF, Medical Assistance, and other state programs, and working on-site with the public.

The position requires strong customer service skills, data entry accuracy, and the ability to communicate clearly.