In Patient Facility Homecare Specialist (Kaiser Team) - Remote (1pm - 10pm CST)

USA SOLVENTUM US LLC; Texas; Hybrid; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Health Savings Accounts

Healthcare & dependent care FSAs

Disability Benefits

Life Insurance

Voluntary Benefits

Paid Absences

Retirement Benefits

Job summary

Solventum is hiring an In Patient Facility Homecare Specialist (Kaiser Team) for a remote role in the United States, 1pm–10pm CST, with rotating Saturdays. The role focuses on order release, billing setup, and documentation to ensure timely revenue realization.

You will collaborate with Sales and cross-functional teams to resolve issues and minimize delays. Qualifications include a High School Diploma/GED and 5 years of healthcare or customer support experience, with strong MS Office and ERP

Qualifications

• High School Diploma/GED and 5 years of customer support or healthcare operations experience.
• Experience with ERP systems such as HERO, Oracle, Delair, FileNet, or Genesis is a plus.
• Strong customer service skills and ability to work with internal and external stakeholders.
• Demonstrated critical thinking, problem-solving, and ability to work independently and in a team.

Responsibilities

• Manage order release, billing setup, and documentation follow-up to support timely revenue realization.
• Review ship-pending orders for missing information and coordinate with internal and external customers to obtain required documentation for order release.
• Partner with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes.
• Prioritize daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Deliver excellent customer service while identifying process improvement opportunities and supporting the team.

Skills

Customer support

Call center

Healthcare support

Critical thinking

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

HERO ERP

Oracle

Delair

FileNet

Genesis

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description: In Patient Facility Homecare Specialist (Kaiser Team) - Remote (1pm - 10pm CST) (Solventum) 3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives.

As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.

Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

• Managing order release, billing setup, and documentation follow-up activities to support timely revenue realization.
• Reviewing ship-pending orders for missing information and coordinating with internal and external customers to obtain required documentation for order release.
• Partnering with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes.
• Prioritizing daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Delivering excellent customer service while identifying process improvement opportunities, providing team backup support, and completing additional assigned responsibilities.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND five (5) years of experience providing customer support, call center services, healthcare support, or related operational support in a private, public, government, or military environment.

Additional qualifications that could help you succeed even further in this role include:

• Experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP and related business systems such as HERO, Oracle, Delair, FileNet, or Genesis.
• Strong customer service skills with the ability to interact professionally with internal and external stakeholders.
• Demonstrated critical thinking, problem-solving, and decision-making skills with the ability to work independently and collaboratively.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and sound business judgment.

Work Location: Remote – United States; Shift 1:00pm - 10:00pm CST with Saturday rotation every couple of months.

Travel: Less than 10%.

Relocation Assistance: Not Authorized.

Additional Requirements Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits
• etc.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Solventum is an equal opportunity employer.

Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

A new healthcare company with a rich history.

With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide.

Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves.

As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries.

Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives.

In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders.

To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future