In/Out Processing Support

Bristol Bay Native Corporation; North Carolina; Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Eagle Integrated Services, LLC (EIS) is seeking a Forms Design SME / In-Out Processing Support Specialist to support WAMC on Fort Bragg, NC. You will own the end-to-end lifecycle of electronic and physical forms, ensuring accessibility and DHA compliance.

Responsibilities include form design, index maintenance, and DHA coordination, along with ID card/admin support and FOIA-related tasks. Strong communication and organizational skills are essential.

Qualifications

• 2–6 years of related experience in form design, document accessibility, or professional publishing.
• Demonstrated working knowledge of Section 508 compliance requirements for electronic forms and documents.
• Experience managing databases, electronic form design tools, and ticket-tracking software (such as ServiceNow).
• Excellent communication, customer service, and organizational skills.

Responsabilités

• Form Design & 508 Compliance (Primary Focus): Design, update, and ensure accessibility of electronic forms for WAMC. Maintain official Forms Index and manage form versions in repositories. Attend monthly DHA forms department meetings to stay aligned with guidelines and publishing standards. Submit detailed ServiceNow tickets documenting changes and maintain physical backups.
• Program & Operations Support (Secondary Focus): Assist with ID card administration, badge printing, and database entry for staff and beneficiaries. Answer forms inquiries and assist walk-in customers. Support FOIA requests with research and documentation.

Connaissances

Form design

Document accessibility

Section 508 compliance

Customer service

Organizational skills

Outils

ServiceNow

Database management

Electronic form design tools

Description du poste

Eagle Integrated Services, LLC (EIS), as part of the Bristol Bay Native Corporation, provides top-tier IT and professional support services to government agencies. We help our customers leverage technology and operate with total confidence in predictability, security, and reliability.

Currently, we are seeking a Forms Design SME / In-Out Processing Support Specialist to support our contract at Womack Army Medical Center (WAMC) on Fort Bragg, NC.

We are seeking a Subject Matter Expert (SME) in Forms Design and Section 508 Compliance with a working knowledge of ID card operations. This role is responsible for the end-to-end lifecycle of electronic and physical forms at WAMC, ensuring all documentation is fully accessible, compliant with Defense Health Agency (DHA) standards, and efficiently managed, while providing secondary customer and administrative support.

What You’ll Do:

Forms Design & 508 Compliance (Primary Focus):

• Form Creation & Updates: Consult with hospital staff to design, build, and update electronic forms. Ensure all designs meet strict Section 508 accessibility standards.
• Forms Index & Folders: Maintain the official WAMC Forms Index. Manage locked and unlocked versions of all active forms in designated repositories.
• DHA Compliance: Attend monthly DHA forms department meetings to stay aligned with current guidelines, rules, and publishing standards.
• Tracking & Documentation: Submit detailed ServiceNow tickets documenting all modifications or creations of forms and maintain physical backup folders of completed work.

Program & Operations Support (Secondary Focus):

• ID Card & Administrative Support: Assist with CAC (Common Access Card) resets, biometric equipment operation, badge printing, and database entry for WAMC staff and beneficiaries.
• Customer Service: Answer inquiries regarding forms, assist walk-in customers with order pickups, and resolve basic administrative questions.
• FOIA & Records: Assist the Freedom of Information Act (FOIA) Officer with the gathering, researching, and documentation of FOIA requests.

What You Bring:

Required:

• Experience: 2–6 years of related experience in form design, document accessibility, or professional publishing.
• 508 Compliance: Demonstrated working knowledge of Section 508 compliance requirements for electronic forms and documents.
• Technical Skills: Experience managing databases, electronic form design tools, and ticket-tracking software (such as ServiceNow).
• Professional Skills: Excellent communication, customer service, and organizational skills.

What We Offer:

Eagle Integrated Services, LLC (EIS) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

EIS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.