In-Office Patient Care Concierge

Doist; Starbase (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA (Health Savings Account)

FSA (Flexible Spending Account)

STD/LTD, AD&D, and life insurance

Parental leave (up to 12 weeks)

401K with employer match

Paid time off

Job summary

Galileo Health is seeking a Patient Support Associate for our Starbase, TX clinic. This in-office role supports patients, coordinates with clinical and administrative teams, and handles insurance authorizations and medical record requests with care.

The ideal candidate is a people person who thrives on helping others and solving problems. We value strong communication, flexibility in a high-volume environment, and a patient-centric mindset.

Qualifications

• You enjoy helping others and providing exceptional hospitality and service.
• You coordinate between patients and Galileo services and teams, handling administrative tasks with care.
• You build strong relationships with patients and colleagues, focusing on continuous process improvements.

Responsibilities

• Understand and empower: engage with patients to comprehend their needs and offer excellent service.
• Connect and coordinate: facilitate interactions between patients and Galileo services and teams; handle insurance authorizations and records.
• Build strong relationships with patients and team members; brainstorm improvements to processes and experiences.
• Innovate and lead: use analytical skills to identify and implement operational improvements.

Skills

Communication

Customer service

Problem solving

Relationship building

Job description

Galileo Health is seeking a Patient Support Associate for our Starbase, TX clinic. This in-office role supports patients, coordinates with clinical and administrative teams, and handles insurance authorizations and medical record requests with care.

The ideal candidate is a people person who thrives on helping others and solving problems. We value strong communication, flexibility in a high-volume environment, and a patient-centric mindset.