Patient Care & Support Specialist

Doist; Starbase (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical / Dental / Vision insurance

Flexible Spending Account

Health Savings Account

Company paid STD/LTD, AD&D, and $

Job summary

Galileo Health in Starbase, TX is hiring a Patient Support Associate to own patient relationships and back a collaborative care plan. This in-office role supports our clinic in Starbase, with hours 8am–4pm CST Monday–Friday and occasional evenings.

The ideal candidate is a compassionate problem solver with strong communication and a service mindset, capable of handling high-volume patient interactions, coordinating care across teams, and processing administrative tasks such as insurance

Qualifications

• You are a creative problem solver and a compassionate provider of support.
• Your service mindset and deep desire to create meaningful, positive impact, drive you to build trusting relationships.
• Leveraging both your intrapersonal relationship skills as well as technical clinical skills, you are most fulfilled when you are improving the lives of your patients and bettering your community.
• You Enjoy Helping Others: With a genuine interest in making a positive difference in patients’ lives, you find satisfaction in assisting them navigate their health journeys.
• You’re Energetic and Flexible: You thrive in a less structured environment, handling high-volume support with a customer-centric focus rather than strict KPIs.
• You’re a Strong Communicator: Your excellent communication skills ensure effective and high-quality interactions with both patients and team members.

Responsibilities

• Understand and Empower: Engage with patients to comprehend their unique needs and circumstances.
• Utilize your insight to offer exceptional hospitality and service that truly makes a difference.
• Connect and Coordinate: Facilitate seamless interactions between patients and our various Galileo services and teams, including clinical and administrative functions.
• Handle administrative tasks such as processing insurance authorizations and collecting medical records with precision and care.
• Build Strong Relationships: Cultivate meaningful connections with patients and team members. Pay attention to the little details and continuously brainstorm innovative solutions to enhance our processes and patient experiences.
• Innovate and Lead: Leverage your analytical and problem-solving skills to identify areas for improvement. Initiate and implement changes that drive operational excellence and patient satisfaction.

Job description

Galileo Health in Starbase, TX is hiring a Patient Support Associate to own patient relationships and back a collaborative care plan. This in-office role supports our clinic in Starbase, with hours 8am–4pm CST Monday–Friday and occasional evenings.

The ideal candidate is a compassionate problem solver with strong communication and a service mindset, capable of handling high-volume patient interactions, coordinating care across teams, and processing administrative tasks such as insurance