In-Office Operations Lead — Senior Care & Team Development

Cornerstone Caregiving; Great Falls (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

12 days of PTO

Phone stipend

Job summary

Cornerstone Caregiving in Montana seeks an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, staff development, and client care quality. This key leadership role serves as the Operating Director’s second-in-command and helps maintain Cornerstone’s standards, culture, and performance.

You will onboard and train office managers, conduct regular reviews, manage on-call rotations, and ensure accurate documentation and state compliance while supporting growth

Qualifications

• Bachelor's Degree preferred but not required, high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Responsibilities

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.
• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Skills

Leadership

Operations management

Staff development

Scheduling

Client care

Communication

Recruiting

Training

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving in Montana seeks an Assistant Operating Director (AOD) to lead in-office operations, scheduling oversight, staff development, and client care quality. This key leadership role serves as the Operating Director’s second-in-command and helps maintain Cornerstone’s standards, culture, and performance.

You will onboard and train office managers, conduct regular reviews, manage on-call rotations, and ensure accurate documentation and state compliance while supporting growth