In-Office IT Support Specialist (SF) for Design Tech

HOK; San Francisco, Northern (CA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision coverage

Life and AD&D

Short/long-term disability

401(k) with matching

Parental leave

Mental wellness resources

Free retirement planning guidance

Job summary

HOK in San Francisco is seeking a full-time IT Support Specialist to join the Advanced Technology Group. This 100% in-office role covers desktop support to infrastructure and specialized equipment like 3D printers.

This role provides Tier 1 technical support, equipment setup, issue resolution, and user training while coordinating with vendors. Compensation ranges from $70,000 to $80,000 per year.

Qualifications

• Technical or Associate’s degree or equivalent education/experience.
• Minimum of 2 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Microsoft and/or Cisco certifications preferred.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.

Responsibilities

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Setting up and maintaining employee equipment (adds, moves, changes).
• Performing minor hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participating in after‑hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Skills

PC hardware

Networking basics

Helpdesk software

Microsoft Office

Remote access

Scripting exposure

Telecom systems

Verbal and written communication

Education

Technical or Associate’s degree

Tools

Helpdesk software tools

Cisco/Microsoft certifications

Job description

HOK in San Francisco is seeking a full-time IT Support Specialist to join the Advanced Technology Group. This 100% in-office role covers desktop support to infrastructure and specialized equipment like 3D printers.

This role provides Tier 1 technical support, equipment setup, issue resolution, and user training while coordinating with vendors. Compensation ranges from $70,000 to $80,000 per year.