In-Office Insurance Sales Associate

Fred Loya Insurance Agency; Wilmington (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Fred Loya Insurance Agency in Wilmington, NC seeks a full-time insurance customer service representative to provide professional, courteous service to internal and external customers, answer policy questions, process payments, and identify needs for policy optimization. This role supports quotes, renewals, and cancellations and participates in marketing for new business when needed.

Candidates should be computer-literate (basic to intermediate), bilingual English/Spanish is helpful, and possess

Qualifications

• Basic to intermediate computer literacy.
• Bilingual English/Spanish is helpful.
• Excellent communication and the ability to provide a first-rate customer experience.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.
• Previous customer service experience is helpful.

Responsibilities

• Sales and customer service to internal and external customers.
• Answer questions regarding customer policies.
• Accept payments and process transactions.
• Identify potential needs related to customer policies.
• Follow up on quotes, renewals, and cancellations.
• Assist with marketing initiatives for new business development as needed.
• Maintain a neat and clean work area and office.
• FNOLs (vehicle inspections).
• Take vehicle pictures (squatting, bending, flexing required).
• Bank run deposits.
• Position is full time.
• Other duties as assigned.

Skills

Excellent communication

Bilingual English/Spanish

Computer literacy

Assertive demeanor

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Wilmington, NC seeks a full-time insurance customer service representative to provide professional, courteous service to internal and external customers, answer policy questions, process payments, and identify needs for policy optimization. This role supports quotes, renewals, and cancellations and participates in marketing for new business when needed.

Candidates should be computer-literate (basic to intermediate), bilingual English/Spanish is helpful, and possess