In-Office Dispatcher

Integrity Towing Solutions LLC; Durham (NC); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Competitive compensation

Full-time schedule

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Descripción de la vacante

Integrity Towing Solutions LLC is seeking a Release Associate in Durham, NC to handle incoming service calls, provide accurate information on amounts due, and guide customers through payment and vehicle release processes. You will work with a dispatch system, greet customers professionally, and help ensure a smooth, positive experience for every client.

The role offers on-site full-time hours, paid on-the-job training starting at $17+ per hour, and competitive compensation.

Formación

• Must be at least 21 years old.
• Experience in customer-facing roles such as dispatcher or customer service is valued.
• Ability to interact professionally and courteously with customers and resolve issues.
• Strong attention to detail to ensure accurate payment collection and documentation.
• Acceptable criminal background history and clear pre-employment drug screen.

Responsabilidades

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to explain amounts due, procedures, and other general questions.
• Escalate high-level concerns to account management in a timely manner.
• Dispatch tow drivers to service calls as needed.
• Greet on-site customers in a professional and friendly manner to ensure a positive experience.
• Confirm the total amount due and collect payments, maintaining accurate records.
• Verify ownership and release vehicles to rightful owners after payment and paperwork.
• Handle difficult or tense situations calmly and address customer issues efficiently.

Conocimientos

Customer service

Communication

Attention to detail

Cash handling

Team coordination

Dispatch experience

Herramientas

Dispatch system

Descripción del empleo

Description

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

What You'll Do

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions.
• Escalate high-level concerns in a timely manner to account management.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

What We Offer

• Paid, On-the-Job Training: We invest in your growth from day one, with training provided at $17+ per hour, depending on experience
• Competitive Compensation: Average hourly pay of $17+/hour, depending on experience
• Full Time Schedule: This full-time (40 hours per week) position is a Monday-Thursday 2am to noon, depending on company needs. Limited overtime may be available.
• Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance.
• Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule.

Preferred Hiring Consideration

• Law Enforcement: Your background as a dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
• Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued, but additional consideration is given to those MOSs that directly relate to the duties of this position.
• Disabled Veterans: We are committed to providing opportunities to disabled veterans. This job is a perfect fit!
• Military Spouses: Your resilience and dedication make you a perfect fit for our team.
• Work Opportunity Tax Credit Targeted Groups: We actively seek diverse candidates.

Requirements

What You'll Need

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.
• Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.
• Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Acceptable criminal background history.
• Clear pre-employment drug screen.

KEYWORDS: cashier, dispatch, dispatcher, clerical, security, tow, towing, transportation, customer service