In-Office Customer Support & Operations Expert

R3 Roofing & Exteriors | R3 Heating & Air; Davenport (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

No nights or weekends

Hands-on training

Professional growth opportunities

Job summary

R3 Roofing & Exteriors is seeking a Customer Support & Operations Specialist in Davenport, IA. This full-time, in-office role coordinates between customers and internal teams, handling inbound calls, billing, and permit coordination to keep projects moving smoothly.

The ideal candidate will be organized, detail-oriented, and able to manage multiple deadlines in a fast-paced environment, supporting Billing, Production, and Sales with professional communication.

Qualifications

• Strong customer service and communication skills.
• Professional, friendly, and confident phone presence.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple calls, accounts, permits, requests, and deadlines.

Responsibilities

• Serve as a central point of contact for customers and internal teams.
• Manage inbound calls and assist with billing and collections.
• Coordinate permitting and prepare permit applications.
• Provide administrative support to Billing, Production, and Sales departments.
• Document messages and follow-up needs accurately.

Skills

Customer service

Phone presence

Organization

Multi-tasking

Billing experience

CRM systems

JobNimbus experience

Tools

JobNimbus

Job description

R3 Roofing & Exteriors is seeking a Customer Support & Operations Specialist in Davenport, IA. This full-time, in-office role coordinates between customers and internal teams, handling inbound calls, billing, and permit coordination to keep projects moving smoothly.

The ideal candidate will be organized, detail-oriented, and able to manage multiple deadlines in a fast-paced environment, supporting Billing, Production, and Sales with professional communication.