In-Office Customer & Order Support Specialist

ASSA ABLOY; Rockwood (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

ASSA ABLOY in Rockwood, AL is seeking a customer-focused Customer Service Representative to support the order process, provide product knowledge, and ensure timely, accurate fulfillment in a fast-paced office environment. This onsite role requires a positive, detail-oriented professional with strong data-entry skills and MS Office proficiency.

Responsibilities include answering calls, processing orders, educating customers on products and pricing, coordinating ship dates, tracking shipments, and

Qualifications

• Strong customer-first mindset and positive attitude.
• Prior customer service experience preferred.
• Excellent data entry accuracy and attention to detail.
• Proficiency with MS Office applications, including Excel and Word.
• Comfortable navigating internet-based systems and tools.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Enter, process, and manage customer orders with high accuracy.
• Educate customers on products, pricing, and website functionality.
• Recommend products based on customer needs and order requirements.
• Coordinate ship dates to align with production capabilities.
• Track shipments and provide order status updates.
• Price items accurately and resolve discrepancies as needed.
• Expedite orders when required and follow through to completion.
• Address and resolve customer issues promptly with solutions.
• Maintain strong product knowledge to support customer decisions.

Skills

Customer service

Data entry

MS Office (Excel, Word)

Phone etiquette

multitasking

Education

Associate or Bachelor's degree in Business, Communications, or Marketing a plus

Tools

MS Office

Order management systems

Job description

ASSA ABLOY in Rockwood, AL is seeking a customer-focused Customer Service Representative to support the order process, provide product knowledge, and ensure timely, accurate fulfillment in a fast-paced office environment. This onsite role requires a positive, detail-oriented professional with strong data-entry skills and MS Office proficiency.

Responsibilities include answering calls, processing orders, educating customers on products and pricing, coordinating ship dates, tracking shipments, and