In-Office Customer Care Specialist - No Nights or Weekends

Mr. Appliance; Fletcher (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

No nights or weekends

Health insurance

Dental insurance

Vision insurance

401k matching

PTO 12 days

Job summary

Mr. Appliance is seeking a Customer Service Representative to join our office and deliver World Class customer service for customers with broken appliances. You’ll answer calls, respond to emails, schedule in-home service, and coordinate parts and communication to ensure timely repairs.

No nights or weekends and ongoing training are provided, with a friendly team environment and solid work-life balance.

Qualifications

• High school diploma or equivalent.
• Good telephone communication skills.
• Basic computer and data entry skills.
• Previous office experience is a plus!

Responsibilities

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with our Technicians.
• Effectively communicate appointment times and services needed.
• Order and receive parts to ensure efficient materials use.
• Enter data into the company software.

Skills

Customer service

Problem solving

Time management

Attention to detail

Telephone skills

Education

High school diploma or equivalent

Tools

Data entry software

Job description

Mr. Appliance is seeking a Customer Service Representative to join our office and deliver World Class customer service for customers with broken appliances. You’ll answer calls, respond to emails, schedule in-home service, and coordinate parts and communication to ensure timely repairs.

No nights or weekends and ongoing training are provided, with a friendly team environment and solid work-life balance.