Customer Service Pro - No Nights or Weekends

Mr. Appliance Corp.; Fletcher (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

No nights or weekends

Health, Dental, Vision and 401k

PTO 12 days per year

Fun Team Environment

Job summary

Mr. Appliance Corp. is seeking a Customer Service Representative to deliver world-class customer experiences for customers with broken appliances.

You will handle calls, emails, and schedule in-home service appointments while ensuring clear communication and efficient data entry. The role emphasizes empathy, problem solving, and punctuality in a fast-paced office environment. The position offers a solid work-life balance with no nights or weekends, plus benefits after 90 days and PTO.

Qualifications

• High school diploma or equivalent.
• Good telephone communication skills.
• Basic computer and data entry skills.

Responsibilities

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians.
• Effectively communicate with the customer to ensure they understand the appointment time and services needed.
• Order and receive parts to ensure efficient use of company materials.
• Enter data into the company software.

Skills

Telephone skills

Data entry

Basic computer skills

Education

High school diploma or equivalent

Job description

Mr. Appliance Corp. is seeking a Customer Service Representative to deliver world-class customer experiences for customers with broken appliances.

You will handle calls, emails, and schedule in-home service appointments while ensuring clear communication and efficient data entry. The role emphasizes empathy, problem solving, and punctuality in a fast-paced office environment. The position offers a solid work-life balance with no nights or weekends, plus benefits after 90 days and PTO.