In-House Resort Concierge & Ticket Sales

Westgate Resorts; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Holidays

401K

Family benefits

Wellness Programs

Flexible Spending Accounts

Tuition Assistance

Military Leave

EAP

Insurance

Team discounts

Community involvement

Job summary

Westgate Resorts in New York is seeking an OPC to promote resort experiences by offering heavily discounted theme park tickets and booking rooms.

You will provide concierge services, balance transactions, and deliver high-touch service to vacationing guests while earning commissions. This role requires a friendly, outgoing personality and flexibility to work mornings, nights, weekends, and holidays.

Qualifications

• Excellent communication skills and ability to engage guests.
• Outgoing and assertive personality.
• Ability to handle cash and tickets accurately.
• Willingness to work flexible shifts including mornings, nights, weekends, and holidays.
• Enjoy working with tourists.

Responsibilities

• Persuade potential clients to visit Westgate Resorts by maximizing savings on theme parks and attractions.
• Pre-qualify candidates for resort tours and pivot to ticket sales or room bookings.
• Provide 5-star customer service to increase tour sign-ups, ticket sales, and bookings.
• Open/close POS terminals and balance cash and card transactions.
• Maintain a professional appearance and stay updated on ticket prices and promotions.

Skills

Excellent communication skills

Outgoing and assertive

Cash & ticket handling

Education

High school diploma or GED

Job description

Starting Pay: $14 / Hourly versus commission -Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!

Job Description

Starting Pay: $14 / Hour versus commission- Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme parks and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.

What You'll Do:

• Persuade potential clients to visit Westgate Resorts by helping them maximize their savings on Orlando-area theme parks and attractions.
• Engage with guests and clients throughout the auditing process and pre-qualify candidates for resort tours. When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings.
• Provide5-star customer serviceto guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings while representing Westgate Resorts to the highest standard.
• Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience while maximizing personal commissions.
• Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift.
• Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free.
• Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts.
• Be available for opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advance notice, within a reasonable distance and based on business needs, experience, and/or performance. Additional details regarding commissions, travel expenses, and other event-related matters will be discussed when these opportunities are scheduled.

Core Company Values:

All team members are expected to demonstrate and uphold the following core company values:

• Integrity
• Passion
• Work Ethic

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

• An outgoing, confident, and assertive personality.
• Reliable transportation.
• The ability to handle cash and tickets accurately and securely.
• Enjoyment of working with tourists and vacationing guests.
• A positive, self-motivated attitude and the ability to work effectively in a team environment.
• Excellent face-to-face customer service and communication skills.
• The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on business needs.
• A genuine passion for helping clients find great deals and improving their overall vacation experience.
• The ability to stand for extended periods of time, as required.
• A high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
• The ability to read and comprehend simple instructions, short correspondence, and memos.
• The ability to write simple correspondence.

Additional Information

Why Westgate?

• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

Why Westgate?

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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