In-House Marketing Manager | Resort Guest Experience

Travel Leisure Resort Development Inc; Palm Aire (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Dental Vision

401k with employer match

Wellness program

Paid time off

Job summary

Travel + Leisure Co. in Pompano Beach seeks a motivated In-House Marketing Assistant Manager to lead guest services and drive marketing initiatives on property.

You will guide the Resort Host/Concierge/Marketing team, coach staff, and ensure high standards of guest experiences and conversions. The role requires excellent communication, a proactive attitude, and availability to work varied shifts including weekends and holidays, with a focus on collaborative achievement and superior service for

Qualifications

• High School diploma required.
• Excellent written and verbal communication skills.
• Motivated with a positive attitude and strong work ethic.
• Detail oriented with multi-tasking abilities in a busy environment.
• Ability to coach, counsel and motivate direct reports.
• Provide exceptional customer service to owners.
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Lead by example and maintain professional conduct.
• Timeshare/vacation ownership experience preferred.
• Full availability to work weekends and holidays, daytime and nighttime.

Responsibilities

• Book owners and guests by phone or face to face for owner updates with member service staff.
• Welcome guests to the resort and share information about activities and area.
• Maintain above budget conversion rate and ensure site-wide conversion meets budgets.
• Work days, nights, weekends, and holidays.
• Proficient in Microsoft Office (Excel and Word).
• Supervise Resort Host/Concierge/Marketing staff: interview, hire, train, plan and direct work.
• Perform performance reviews, motivation, and disciplinary actions as needed.
• Resolve issues related to tour statuses, bookings, and coding.
• Compile performance data for Resort Hosts.
• Prepare additional reports as needed by management.
• Coordinate with In-House and Front Line sales on tour seats and flow.
• Disseminate pertinent Marketing/Concierge information in a timely manner.
• Coordinate with sales on new/changes in marketing programs (booking/gifting policies).

Skills

Communication skills

Detail oriented

Multi-tasking

Coaching

Customer service

Negotiation

Leadership

Timeshare experience

Availability weekends holidays

Education

High School diploma

Tools

Microsoft Office

Job description

Travel + Leisure Co. in Pompano Beach seeks a motivated In-House Marketing Assistant Manager to lead guest services and drive marketing initiatives on property.

You will guide the Resort Host/Concierge/Marketing team, coach staff, and ensure high standards of guest experiences and conversions. The role requires excellent communication, a proactive attitude, and availability to work varied shifts including weekends and holidays, with a focus on collaborative achievement and superior service for