In-House Concierge

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 33,000 - 47,000; Full time

Job summary

Mauna Lani, Auberge Collection in Kamuela, Hawaii, is seeking a guest-experience specialist to curate unique experiences for our guests, leveraging knowledge of resort amenities and local attractions. You will anticipate needs, manage pre-arrival communications, and assist with on-property requests to craft unforgettable stays.

This role emphasizes service excellence, precise record-keeping, and collaboration with front desk, spa, dining, and activities teams to ensure accurate information and

Qualifications

• Must be able to speak, read, write and understand English.
• Computer literacy in Microsoft Windows applications required.
• At least two years of front office or related discipline experience preferred.
• Working knowledge of Opera & ALICE Suite are assets.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification an asset.

Responsibilities

• Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests.
• Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests.
• Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records.
• Update guest profiles and maintain relationships with preferred vendors.
• Collaborate with other departments to ensure up-to-date information and seamless guest experiences.
• Provide orientation of the hotel and its outlets to guests.
• Customize and tailor experiences for individual guests.
• Adhere to departmental policies, safety standards, and communication protocols.
• Demonstrate organizational excellence and adaptability to business demands.
• Other duties as assigned.

Skills

English proficiency

Education

High school or equivalent education

Bachelor’s Degree preferred

Tools

Opera PMS

ALICE Suite

Job description

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani

Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $28.98 hourly.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people's lives. This role will curate unique and customized experiences for all our guests to create memorable experiences at Mauna Lani.

• Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests.
• Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests.
• Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records.
• Update guest profiles and maintain relationships with preferred vendors.
• Collaborate with other departments to ensure up-to-date information and seamless guest experiences.
• Provide orientation of the hotel and its outlets to guests.
• Customize and tailor experiences for individual guests.
• Adhere to departmental policies, safety standards, and communication protocols.
• Demonstrate organizational excellence and adaptability to business demands.
• Other duties as assigned.

Qualifications

• Must be able to speak, read, write and understand English.
• Computer literacy in Microsoft Window applications required.
• At least two years of front office or related discipline experience preferred.
• Working knowledge of Property Management system Opera & ALICE Suite are assets.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification an asset.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection.

Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.