Club Concierge

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 70,637,817 - 95,571,000; Full time

Job summary

Mauna Lani, Auberge Collection is seeking a hospitality professional to join the Club Lounge team, delivering personalized concierge support and VIP experiences for guests on the Kohala Coast. You will anticipate needs, coordinate with departments, and provide expert insights on resort amenities and local activities to create memorable moments.

The role requires hospitality excellence, ability to lift up to 50 lbs, and compliance with safety standards.

Qualifications

• Fluent English with strong written and verbal communication.
• High school diploma; bachelor's degree preferred.
• At least two years in front office or related role.
• Knowledge of food and beverage service and etiquette, including basic wine knowledge.
• Ability to lift up to 50 lbs and move furniture; operate kitchen equipment.
• Food Handler Certificate and TB clearance required.
• Must be legally authorized to work in the United States.

Responsibilities

• Serve as primary contact in the Club Lounge, providing concierge support and managing VIP interactions.
• Ensure exceptional guest experiences by anticipating needs, handling requests, and resolving concerns promptly.
• Maintain extensive knowledge of resort amenities, local attractions, and island activities to provide accurate information and personalized recommendations.
• Manage guest profiles, maintain detailed request logs, and communicate with other departments to ensure seamless service.
• Set up and maintain the Club Lounge, including food and beverage displays, while adhering to safety standards.
• Prepare and organize supplies for food and beverage service, including alcoholic and non-alcoholic offerings.
• Utilize reservation management systems and maintain relationships with preferred vendors.
• Demonstrate strong organizational skills, adaptability, and the ability to multitask in a fast-paced environment.
• Adhere to departmental policies, safety procedures, and service standards with a professional demeanor.

Skills

Fluency in English

Front Office Experience

Microsoft Windows applications

Education

High School Diploma

Bachelor's Degree preferred

Tools

Reservation systems

Job description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani

Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $28.98 hourly.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people’s lives. This role will curate unique and customized experiences for all our guests, creating memorable moments at Mauna Lani.

• Serve as the primary point of contact in the Club Lounge, providing concierge support and managing VIP interactions.
• Ensure exceptional guest experiences by anticipating needs, handling requests, and resolving concerns promptly.
• Maintain extensive knowledge of resort amenities, local attractions, and island activities to provide accurate information and personalized recommendations.
• Manage guest profiles, maintain detailed request logs, and communicate effectively with other departments to ensure seamless service.
• Set up and maintain the Club Lounge, including food and beverage displays, while ensuring cleanliness and adherence to safety standards.
• Prepare and organize supplies for food and beverage service, including both alcoholic and non-alcoholic offerings.
• Utilize reservation management systems and maintain relationships with preferred vendors.
• Demonstrate strong organizational skills, adaptability, and the ability to multitask in a fast-paced environment.
• Adhere to departmental policies, safety procedures, and service standards while maintaining a positive attitude and professional demeanor.

Qualifications

• Fluency in English (speaking, reading, writing, and understanding) and proficiency in Microsoft Windows applications required.
• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum two years of front office or related experience preferred.
• Strong knowledge of food and beverage preparation, service, and etiquette, including basic understanding of bar beverages and wines.
• Ability to lift and transport up to 50 lbs, move/rearrange furniture, and operate various kitchen equipment.
• Food Handler Certificate and negative TB clearance required.
• Must be legally authorized to work in the United States.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.